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For Companies At a Glance
- Tasks: Help customers with their queries and provide top-notch support via phone and email.
- Company: Join Drivetech, a leader in road safety and customer care.
- Benefits: Enjoy 23 days annual leave, free AA breakdown cover, and discounts on various products.
- Other info: Diverse learning opportunities and a fun, collaborative environment await you!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Strong problem-solving skills and a proactive attitude are essential.
The predicted salary is between 18400 - 25800 £ per year.
Overview
Job title: Drivetech Customer Care Advisor
Location: Basingstoke – 3 days per week onsite
Salary £23,100 + up to 10% bonus
Contract: 36.25 hours per week
Shifts: Monday to Friday between 7.30am–6:15pm & Weekends between 8am-3pm
Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core.
You’ll become an expert in our police referred courses and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right outcome every time. You’ll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you’ll be part of a team who set the tone for what our customers can expect from Drivetech and the AA. Some of the calls you deal with could be more complex or involve frustrated or vulnerable customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
Apply now to unleash your potential!
What will I be doing?
- Interacting with delegates and colleagues, by phone and email, and applying logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What do I need?
- A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
- An explorer: you’ll need to be curious and inquisitive; learning new information and applying it quickly
- A self-starter: you’ll be proactive taking pride and ownership in your work
- A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Additional Information
To find out more about Drivetech please visit our website: Drivetech
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones!
From the first day of your journey at Drivetech, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You\’ll then progress where you\’ll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.
Benefits
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
If you have any questions regarding the above, please don\’t hesitate to reach out.
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Customer Care Advisor employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know Drivetech inside out! Familiarise yourself with their services and values so you can show off your knowledge during the interview. It’ll help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of scenarios where you had to deal with tricky situations or frustrated customers. Being able to share these experiences will demonstrate your ability to handle the pressures of the job.
✨Tip Number 3
Don’t forget to showcase your teamwork spirit! Drivetech values collaboration, so be ready to discuss how you’ve worked well with others in the past. Teamwork makes the dream work, right?
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Drivetech. Let’s get you that Customer Care Advisor role!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled tough situations and provided top-notch support to customers.
Be Yourself: Let your personality shine through in your application! We value authenticity, so don’t be afraid to show us who you are and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Customer Care Advisor. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Drivetech’s services and products. Familiarise yourself with police-referred driver offender courses and think about how you can apply this knowledge to help customers effectively.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to demonstrate your problem-solving abilities. Use examples from past experiences where you’ve successfully resolved customer issues or handled complex situations, especially under pressure.
✨Practice Role Play Scenarios
Since the interview includes a role play, practice common customer scenarios you might face as a Customer Care Advisor. Think about how you would handle frustrated or vulnerable customers while maintaining composure and providing excellent service.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share examples of how you’ve collaborated with colleagues to achieve a common goal, especially in high-pressure environments, as teamwork is crucial at Drivetech.