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- Tasks: Engage with customers via phone and email, providing top-notch support and solutions.
- Company: Join Drivetech, a leader in road safety and driver offender courses.
- Benefits: Enjoy 23 days leave, free AA membership, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer care and personal growth.
- Qualifications: Problem-solving skills, curiosity, self-motivation, and resilience under pressure are key.
- Other info: Diverse and inclusive workplace with ongoing training and development opportunities.
The predicted salary is between 19300 - 25000 £ per year.
Location: Basingstoke – 3 days per week onsite
Salary £23,100
Contract: 36.25 hours per week
Shifts: Monday to Friday between 7.30am–6:15pm & Weekends between 8am-3pm
Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core.
You’ll become an expert in our police referred courses and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right outcome every time. You’ll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you’ll be part of a team who set the tone for what our customers can expect from Drivetech and the AA. Some of the calls you deal with could be more complex or involve frustrated or vulnerable customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
Apply now to unleash your potential!
What will I be doing?
- Interacting with delegates and colleagues, by phone and email, and applying logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What do I need?
- A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
- An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
- A self-starter: you’ll be proactive taking pride and ownership in your work
- A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Additional Information
To find out more about Drivetech please visit our website: Drivetech
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones!
From the first day of your journey at Drivetech, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You\\\’ll then progress where you\\\’ll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
If you have any questions regarding the above, please don\\\’t hesitate to reach out.
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Customer Advisor employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Drivetech's services and the specific police-referred driver offender courses. Understanding these will help you answer questions confidently and demonstrate your commitment to customer service during the interview.
✨Tip Number 2
Practice handling difficult customer scenarios through role-play with friends or family. This will prepare you for the competency-based interview, especially the role play component, where you'll need to showcase your problem-solving skills.
✨Tip Number 3
Highlight your ability to work under pressure by sharing past experiences where you maintained composure in challenging situations. This is crucial for the Customer Advisor role, as you'll be dealing with complex queries and potentially frustrated customers.
✨Tip Number 4
Show your enthusiasm for teamwork by discussing how you've collaborated with others in previous roles. Drivetech values a supportive team environment, so demonstrating your ability to work well with colleagues will make you a strong candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your problem-solving abilities, customer service experience, and any previous roles where you managed complex situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Drivetech's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and provide examples of how you've effectively interacted with customers in previous roles, especially in challenging situations.
Prepare for Competency-Based Questions: Since the interview will include competency-based questions, think about past experiences where you've demonstrated key skills like resilience, teamwork, and customer focus. Prepare specific examples to discuss during the interview.
How to prepare for a job interview at Automobile Association
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've solved problems in the past. Highlight your ability to assess situations quickly and make logical decisions, as this is crucial for a Customer Advisor role.
✨Demonstrate Your Curiosity
Express your eagerness to learn about Drivetech's products and services. Ask insightful questions that show you're genuinely interested in understanding how to best serve customers and improve their experience.
✨Stay Composed Under Pressure
Since the role involves handling complex or frustrated customers, practice maintaining your composure during mock interviews. Share strategies you use to stay calm and focused, especially during peak call times.
✨Emphasise Teamwork
Highlight your experience working in teams and how you support colleagues in challenging situations. Drivetech values teamwork, so sharing examples of collaboration will demonstrate that you fit well within their culture.
