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- Tasks: Engage with customers via phone and email, providing top-notch support and solutions.
- Company: Join Drivetech, a leader in road safety and driver offender courses.
- Benefits: Enjoy 23 days leave, free AA membership, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer care and personal growth.
- Qualifications: Problem-solving skills, curiosity, self-motivation, and resilience under pressure are key.
- Other info: Diverse and inclusive workplace with ongoing training and development opportunities.
The predicted salary is between 19300 - 25000 £ per year.
Drivetech is a UK leader in the delivery of police-referred driver offender courses, with improvements in road safety and people safety at its core
Location: Basingstoke – Hybrid working
Salary: £23,100 + upto 10% bonus
Shifts: 36.25 hours per week, working 5 days between Monday-Sunday with shifts falling within the hours below
Operating Hours: 07:30–18:15 midweek & 08:00-15:00 weekends
What role will I play?
As the go-to expert on our police-referred courses—your customers will count on you when it matters most. Every call, no matter how challenging, gets your full dedication so the outcome is always spot on. In our energetic, fast-paced environment, you’ll make each customer feel like they’re your first of the day. As the frontline of Drivetech, you set the standard for what our customers expect. Some calls will be tough, with frustrated or vulnerable customers, but you’ll never face them alone—teamwork is at the heart of what we do, and we’ve always got each other’s backs.
What are the main responsibilities?
- Interacting with delegates by phone and email, to book their course, deal with queries and provide relevant advice
- Using your autonomy to decide on the best course of action for each interaction
- Taking ownership of your own knowledge base, seeking out opportunities to learn and maintain current knowledge of tools, systems, and processes
- Ensuring every customer interaction receives the best in class experience that they have come to expect
What do I need to bring to the table?
- As a problem solver, you will be capable of quickly understanding and analysing information with the ability to make informed, logical decisions in an efficient manner
- You will be able to demonstrate the ability to take on board new information, constantly updating and adapting your skills and knowledge
- The ability to thrive in pressurised situations, maintaining your calm and focus at all times
- A desire to be pro‑active with your work with a keen eye on self‑development
Your rewards package
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
If you have any questions regarding the above, please don\’t hesitate to reach out.
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Customer Advisor employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Drivetech's services and the specific police-referred driver offender courses. Understanding these will help you answer questions confidently and demonstrate your commitment to customer service during the interview.
✨Tip Number 2
Practice handling difficult customer scenarios through role-play with friends or family. This will prepare you for the competency-based interview, especially the role play component, where you'll need to showcase your problem-solving skills.
✨Tip Number 3
Highlight your ability to work under pressure by sharing past experiences where you maintained composure in challenging situations. This is crucial for the Customer Advisor role, as you'll be dealing with complex queries and potentially frustrated customers.
✨Tip Number 4
Show your enthusiasm for teamwork by discussing how you've collaborated with others in previous roles. Drivetech values a supportive team environment, so demonstrating your ability to work well with colleagues will make you a strong candidate.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your problem-solving abilities, customer service experience, and any previous roles where you managed complex situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Drivetech's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Use clear and concise language, and provide examples of how you've effectively interacted with customers in previous roles, especially in challenging situations.
Prepare for Competency-Based Questions: Since the interview will include competency-based questions, think about past experiences where you've demonstrated key skills like resilience, teamwork, and customer focus. Prepare specific examples to discuss during the interview.
How to prepare for a job interview at Automobile Association
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've solved problems in the past. Highlight your ability to assess situations quickly and make logical decisions, as this is crucial for a Customer Advisor role.
✨Demonstrate Your Curiosity
Express your eagerness to learn about Drivetech's products and services. Ask insightful questions that show you're genuinely interested in understanding how to best serve customers and improve their experience.
✨Stay Composed Under Pressure
Since the role involves handling complex or frustrated customers, practice maintaining your composure during mock interviews. Share strategies you use to stay calm and focused, especially during peak call times.
✨Emphasise Teamwork
Highlight your experience working in teams and how you support colleagues in challenging situations. Drivetech values teamwork, so sharing examples of collaboration will demonstrate that you fit well within their culture.
