At a Glance
- Tasks: Assist customers with claims, providing top-notch service and support during their time of need.
- Company: Join the iconic AA team known for its dedication to customer care.
- Benefits: Enjoy 25 days annual leave, discounts, and a supportive work environment.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your problem-solving skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24060 - 24060 £ per year.
Department: Claims: First Notification of Loss
Location: Hybrid working from our Tunbridge Wells office
Salary: £24,060 plus up to 10% annual bonus
Hours: An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am & 8pm
You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
What will I be doing?
- You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim.
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action.
- Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service.
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
We’re looking for someone to become:
- A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently.
- An explorer: you’ll need to be curious and inquisitive; learning new information and applying it quickly.
- A self-starter: you’ll be proactive taking pride and ownership in your work.
- A smooth operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively.
Here’s what we offer you:
- The opportunity to join and learn within a team that’s as driven as they are supportive.
- 25 days annual leave.
- Free breakdown membership.
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more.
- Discounts on AA products including car and home insurance.
- Access to employee inclusivity awareness networks.
- Dedicated Employee Assistance Programme to support with mental health.
- Worksave pension scheme with up to 7% employer contribution.
Customer Advisor in Royal Tunbridge Wells employer: Automobile Association
At the AA, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our Tunbridge Wells office. As a Customer Advisor, you'll benefit from hybrid working, competitive salary, and a range of perks including 25 days annual leave and employee discounts, all while being part of a dedicated team that values collaboration and personal growth. Join us to make a meaningful impact in customer service, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it's crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable handling different types of calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the role.
We think you need these skills to ace Customer Advisor in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your dedication to customer service in your application. We want to see how you can make every customer feel valued, even in challenging situations.
Be a Problem Solver:Demonstrate your ability to think on your feet and solve problems quickly. Share examples of how you've handled complex queries or upset customers in the past.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our customers and make them feel at ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Automobile Association
✨Know the Products Inside Out
Before your interview, make sure you familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your dedication to understanding what you’ll be working with.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Advisor role. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully, showing that you can handle complex customer queries.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or helped customers. Highlight your logical decision-making process and how you maintained composure under pressure, as these are key traits for the role.
✨Emphasise Teamwork
Since teamwork is essential in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Share specific instances where you supported colleagues or worked together to achieve a common goal, reinforcing your ability to thrive in a team environment.
