At a Glance
- Tasks: Assist customers with claims and provide exceptional service in a dynamic environment.
- Company: Join a supportive team at a leading insurance company.
- Benefits: Enjoy 25 days annual leave, discounts, and a strong pension scheme.
- Other info: Hybrid working model with opportunities for personal growth.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24060 - 24060 € per year.
Department: Claims: First Notification of Loss
Location: Hybrid working from our Tunbridge Wells office
Salary: £24,060 plus up to 10% annual bonus
Hours: An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am.
Key Responsibilities:
- Learning new information and applying it quickly.
- Being a self-starter: proactive and taking pride and ownership in your work.
- Being a smooth operator: coping well in pressurised situations, maintaining resilience whilst managing setbacks effectively.
Here’s what we offer you:
- The opportunity to join and learn within a team that’s as driven as they are supportive.
- 25 days annual leave.
- Free breakdown membership.
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more.
- Discounts on AA products including car and home insurance.
- Access to employee inclusivity awareness networks.
- Dedicated Employee Assistance Programme to support with mental health.
- Worksave pension scheme with up to 7% employer contribution.
Customer Advisor employer: Automobile Association
Join our dynamic team as a Customer Advisor in Tunbridge Wells, where we prioritise employee growth and well-being. Enjoy a supportive work culture with hybrid working options, generous annual leave, and a comprehensive benefits package including discounts on healthcare and insurance products. With opportunities for professional development and a focus on inclusivity, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you can showcase your ability to learn quickly and handle pressure, just like the job description mentions. We want to see that you can own your work!
✨Tip Number 3
Show off your resilience! During interviews, share examples of how you've managed setbacks in the past. This will demonstrate that you can cope well under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our driven and supportive team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in claims and customer service, and show us how you can be a smooth operator in pressurised situations.
Show Off Your Skills:We want to see your proactive attitude! Use your application to demonstrate how you've taken ownership of your work in the past. Share specific examples that showcase your ability to learn quickly and adapt.
Be Authentic:Let your personality shine through in your written application. We’re looking for someone who fits well with our supportive team, so don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you understand the role of a Customer Advisor and the claims process. Brush up on common insurance terms and scenarios, so you can confidently discuss how you'd handle various situations.
✨Show Your Proactive Side
Prepare examples from your past experiences where you took initiative or ownership in your work. This will demonstrate to the interviewers that you're a self-starter who can thrive in a dynamic environment.
✨Stay Cool Under Pressure
Think of times when you've successfully managed stressful situations. Be ready to share these stories, as they’ll highlight your resilience and ability to cope with setbacks, which is crucial for this role.
✨Engage with the Team Spirit
Research the company culture and be prepared to discuss how you can contribute to a supportive team environment. Showing that you value collaboration will resonate well with the interviewers.
