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- Tasks: Help customers with their driving lessons and resolve queries through various channels.
- Company: Join the AA Driving School & BSM, a leader in customer service.
- Benefits: Enjoy 23 days annual leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in customers' lives while enjoying flexible hours.
- Qualifications: Strong customer service skills and experience with webchat or calls.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Role: Customer Advisor – Driving School
Location: Cardiff – Dynamic Working
Salary: £23,100
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent
At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer‑focussed people to join us on this journey.
You will;
- Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
- Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
- Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
- Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
- Service Excellence & Product Knowledge: Deliver high‑quality service, promote self‑serve options, stay informed on products, and maintain professionalism during busy periods.
What\’s in it for me?
- We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Ability to purchase extra holidays
- Free AA breakdown membership after you start your employment
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
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Customer Advisor employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AA Driving School & BSM. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about complaint resolution and customer journey management during the interview.
✨Tip Number 3
Show off your communication skills! Since the role involves various contact methods like webchat and calls, be ready to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to highlight your strengths.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join the AA team. Plus, it’s super easy!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've put customers first in previous roles, so share specific examples that demonstrate your commitment to providing excellent service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for in a Customer Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Automobile Association
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re aligned with the AA's focus on world-class customer experiences.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Be prepared to discuss how your previous experience with inbound and outbound contact handling can contribute to managing the customer journey effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer situations, especially complaints. Think of a few scenarios where you successfully resolved issues and be ready to explain your thought process and actions taken.
✨Show Enthusiasm for Learning
The AA values diverse learning opportunities, so express your eagerness to grow within the company. Mention any relevant training or development you've pursued in the past and how you plan to continue improving your skills in this role.
