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- Tasks: Lead compliance monitoring and assurance reviews to uphold regulatory standards.
- Company: Join the AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and a supportive work environment.
- Why this job: Shape risk management in a high-profile role while fostering a culture of compliance.
- Qualifications: Strong understanding of insurance regulations and experience in compliance monitoring required.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Compliance Monitoring Manager
Location: Newcastle – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday – Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\’ve got you covered. Our mission is to keep Britain moving, and we\’re looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybird
This is the job
Join our Group Risk & Compliance team as a Compliance Monitoring Manager, where you\’ll play a vital role in our second line of defence. Reporting to the Head of Assurance, you\’ll help safeguard the AA by delivering robust assurance across our operations.
You\’ll lead on compliance monitoring, ensuring we meet regulatory and legislative standards. Your work will span ISO audits, panel insurer reviews, and other key assurance activities that keep our business running smoothly and responsibly.
This is a fantastic opportunity to bring your expertise to a high-profile role, where your insights will shape how we manage risk and uphold compliance across the organisation.
What will I be doing?
- Scope and deliver assurance reviews across key regulatory risk areas, including Conduct Risk, Customer Outcomes, and Consumer Duty.
- Support the development and execution of the annual Assurance Plan, ensuring timely delivery and escalation of any gaps or deficiencies.
- Provide mentorship and oversight to team members, reviewing outputs and ensuring alignment with departmental standards.
- Lead ad-hoc investigations and reviews in response to regulatory guidance or senior leadership requests.
- Design detailed test plans and gather evidence to support clear, auditable findings.
- Collaborate with the Head of Assurance to produce insightful dashboards and management reports for governance forums.
- Build strong relationships with stakeholders, including senior leaders, to communicate review scopes, findings, and agreed actions.
- Drive the action management programme, ensuring timely resolution and robust evidence for action closure.
- Stay informed on emerging regulations through horizon scanning and liaise with the Technical Policy and Risk team.
- Contribute to board-level reporting and support the ongoing development of the risk-based Assurance Plan.
What do I need?
- Strong understanding of general insurance regulation and the FCA’s approach, priorities, and expectations.
- Proven ability to interpret complex regulatory requirements and translate them into practical, actionable advice.
- Confident in engaging and constructively challenging senior stakeholders across the business.
- Skilled in mentoring and supporting team members, with experience in reviewing work and providing feedback.
- Commercially aware, with insight into insurance product distribution via contact centres and associated customer risks.
- Excellent communication skills, able to convey compliance requirements clearly and concisely.
- Highly organised, with the ability to manage competing priorities and deliver high-quality outcomes.
- Experience in planning and delivering compliance monitoring and assurance activities.
- Strong analytical skills, with the ability to assess diverse situations and provide sound, objective decisions.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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Compliance Monitoring Manager employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Monitoring Manager
✨Tip Number 1
Familiarise yourself with the latest FCA regulations and compliance standards relevant to the insurance industry. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the compliance and risk management sectors, especially those who work in insurance. Attend industry events or webinars to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed compliance monitoring or assurance activities in the past. Highlight your analytical skills and ability to interpret complex regulations, as these are crucial for the Compliance Monitoring Manager role.
✨Tip Number 4
Showcase your leadership and mentoring experience during the interview process. Be ready to explain how you've supported team members in their development and how you can contribute to fostering a strong compliance culture within the AA.
We think you need these skills to ace Compliance Monitoring Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Compliance Monitoring Manager. Familiarise yourself with compliance monitoring, regulatory standards, and the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in compliance, risk management, and insurance regulation. Use keywords from the job description to ensure your application stands out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention specific examples of your past work that demonstrate your ability to lead compliance monitoring and engage with stakeholders.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a compliance role.
How to prepare for a job interview at Automobile Association
✨Understand Regulatory Frameworks
Make sure you have a solid grasp of general insurance regulations and the FCA's expectations. Be prepared to discuss how these regulations impact compliance monitoring and how you can ensure adherence within the organisation.
✨Showcase Your Analytical Skills
During the interview, highlight your analytical abilities by discussing past experiences where you've assessed complex situations. Provide examples of how you've made sound decisions based on your analysis, especially in compliance contexts.
✨Prepare for Stakeholder Engagement
Since the role involves engaging with senior stakeholders, think of examples where you've successfully communicated compliance requirements or challenged decisions constructively. This will demonstrate your confidence and ability to build strong relationships.
✨Demonstrate Mentorship Experience
As a Compliance Monitoring Manager, you'll be expected to mentor team members. Share specific instances where you've provided guidance or feedback, and explain how you ensured alignment with departmental standards.
