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For Companies At a Glance
- Tasks: Engage with customers, build trust, and meet sales targets in a dynamic team.
- Company: Join The AA, a leading name in the automotive industry.
- Benefits: Enjoy 23 days leave, free breakdown membership, and discounts on products.
- Why this job: Kickstart your career with a supportive team and real growth opportunities.
- Qualifications: Motivated individuals with strong communication skills and a desire to succeed.
- Other info: Diverse and inclusive workplace that values your unique background.
The predicted salary is between 30000 - 42000 £ per year.
This is the job
Location: Cheadle
Bonus: Average monthly bonus of £250, with the potential to earn more based on performance
Contract: Full time – permanent
Hours: 40 hours per week.
Hybrid Working: You’ll work full time in the Cheadle office during training and probation. Once successfully completed, if you choose you can move to our hybrid model, working a minimum of 2 days per week onsite.
Start Date: 23rd February 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position)
Interview Dates: 22nd-30th January 2026
Are you looking to excel in your career and work for the biggest name in the automotive industry? We’re recruiting Sales and Retention Customer Service Advisors to work in our Cheadle office. As an Outbound Sales & Retention Advisor, you’ll speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind. You’ll work in a fast-paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.
What will I be doing?
- Working towards sales and retention targets
- Engaging customers and building trust on every call
- Identifying customer needs and recommending the right products
- Resolving queries while delivering positive customer outcomes
- Using available tools and resources to achieve the best result for the customer
- Maintaining focus and professionalism during peak call times
What We’re Looking For
- Motivated – driven to achieve targets and deliver results
- Confident communicators – energised by conversation and relationship-building
- Self-starters – proactive, accountable and proud of their work
- Resilient – calm under pressure and able to manage setbacks positively
Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed. You will be calling customers on an outbound basis.
Additional information
What’s in it for me? We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 23 days annual leave plus bank holidays
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
The Recruitment Process
Your application: We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract. Training and going live on the phones! Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
Sales and Retention Customer Service Advisor in Cheadle employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Retention Customer Service Advisor in Cheadle
✨Tip Number 1
Get to know the company inside out! Research The AA, its values, and what makes it tick. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since you'll be engaging customers on calls, role-play with a friend or family member. This will boost your confidence and help you nail those customer interactions during the interview.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. The interviewers want to see that you can keep your cool under pressure and bounce back from setbacks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at The AA!
We think you need these skills to ace Sales and Retention Customer Service Advisor in Cheadle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what motivates you, especially in customer service.
Tailor Your Application: Make sure to tailor your application to the Sales and Retention Customer Service Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’re the right fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales and Retention Customer Service Advisor. Familiarise yourself with the company’s products and services, especially those related to customer retention. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since the interview includes a role play, practice common scenarios you might encounter on the job. Think about how you would engage a customer whose policy is ending. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Show Off Your Skills
Highlight your communication skills and resilience during the interview. Be ready to share examples of how you've successfully handled difficult situations or met sales targets in the past. This will demonstrate that you have the right attitude and experience for the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask your interviewers. Inquire about the team culture, training processes, or what success looks like in this role. This shows that you’re engaged and serious about wanting to be part of their team.