At a Glance
- Tasks: Lead the Pega Customer Decision Hub to enhance customer engagement and retention.
- Company: Join the AA, a trusted UK brand with diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
- Why this job: Make a real impact on customer communications and drive innovation in a dynamic environment.
- Qualifications: Experience with Pega CDH or similar platforms and strong organisational skills required.
The predicted salary is between 45000 - 55000 £ per year.
Business Area Reference NVR03224
Contract Type: Full Time
Location: Cheadle
Closing Date: 02-07-2026
Company Description/ Business Unit: AA
Summary: Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
This is a pivotal role within the CATHIE Product Ownership team, focused on shaping how we use the Pega Customer Decision Hub (CDH) to drive smarter customer engagement and retention across the AA Road business. You’ll play a hands‑on role in delivering and continuously improving a platform that sits at the heart of our customer communications. Working closely with Retention Strategy and Marketing teams, you’ll turn ideas into action, defining, refining and delivering decisioning and campaign requirements through CDH. Acting as the bridge between Commercial and Technology, you’ll translate business needs into practical platform changes that are delivered efficiently and with confidence. You’ll take ownership of backlog management, delivery coordination and platform governance, ensuring priorities are clear and changes are implemented to a high standard with the right controls in place. Alongside this, you’ll build strong expertise in CDH, helping stakeholders understand its full potential while identifying opportunities to optimise how we engage with customers. From outbound campaigns to emails and customer communications, you’ll support decisioning activity across multiple channels, making sure customer journeys are consistent, effective and delivered reliably every time.
What will I be doing?
- Leading the use of the Pega Customer Decision Hub (CDH) platform to support retention and customer communications across multiple channels
- Managing and prioritising the CDH backlog, ensuring requirements are clearly defined, documented and tracked
- Translating business needs into clear user stories, working closely with Retention Strategy and Marketing teams
- Coordinating end‑to‑end delivery of platform changes, from initial requirement through to release and validation
- Collaborating with Commercial and Technology teams to ensure smooth, effective and timely implementation
- Ensuring robust governance, documentation and change control for all CDH developments
- Monitoring platform performance, risks and incidents, supporting investigation and continuous improvement
- Optimising use of CDH capabilities by identifying opportunities to enhance decisioning and customer engagement
- Supporting consistent delivery of customer journeys across campaigns, email and communications
- Contributing to cross‑platform initiatives, working alongside wider Product Ownership teams
What do I need?
- Experience with Pega Customer Decision Hub (CDH) or similar decisioning or marketing technology platforms
- Ability to translate business requirements into clear, deliverable system or platform changes
- Knowledge of backlog management using tools such as Jira, Confluence or similar
- Confidence working collaboratively with business stakeholders and technical teams
- Strong organisational skills with the ability to manage multiple priorities and workstreams
- Experience supporting live platforms, including incident, defect and change management
- Understanding of regulated environments such as financial services or insurance (desirable)
- Awareness of regulatory considerations, including Consumer Duty (desirable)
- Familiarity with decisioning concepts such as strategies, treatments or engagement policies (desirable)
- Proactive approach to problem‑solving and continuous improvement
Additional information:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Product Owner – Pega Customer Decision Hub in Cheadle employer: Automobile Association
The AA is an exceptional employer, offering a dynamic work environment in Cheadle where innovation meets customer engagement. With a strong commitment to employee growth, you will benefit from diverse learning opportunities, generous annual leave, and a comprehensive benefits package including a robust pension scheme and discounts on various services. Join a culture that values diversity and inclusivity, empowering you to thrive while making a meaningful impact on millions of customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner – Pega Customer Decision Hub in Cheadle
✨Join Product Management Meetups
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We think you need these skills to ace Product Owner – Pega Customer Decision Hub in Cheadle
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner – Pega Customer Decision Hub, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner – Pega Customer Decision Hub position at Automobile Association. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Automobile Association
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
