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- Tasks: Lead a team of Patrols while actively participating in recovery operations.
- Company: Join the iconic AA, known for its commitment to safety and service.
- Benefits: Enjoy competitive pay, 23 days holiday, and free breakdown cover from day one.
- Why this job: Make a real impact by ensuring exceptional customer experiences and safety standards.
- Qualifications: NVQ Level 3 in Light Vehicle Maintenance and strong leadership skills required.
- Other info: Access to development programmes and a diverse, inclusive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Better hours, better pay, join the AA as our Recovery Operations Performance Leader!
Location: Bristol, Somerset, Gloucester or Worcester is preferred (surrounding areas considered)
Our commitments:
- Start and finish on your driveway - paid from the moment you get in your van to the moment you get home.
- Bring your best self and we provide the rest, including van, full uniform, boots, and the best available equipment!
- Free breakdown cover from day one.
- 23 days holidays (increases with service)
- Up to 7% company pension contribution
- An iconic brand that our customers love with industry leading training.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job:
As a Performance Leader within Recovery Operations, you’ll play a hybrid role, balancing leadership of a team of Patrols with hands-on operational work as a Patrol yourself. You’ll lead by example, ensuring the safe, compliant and efficient delivery of recovery services across a large and diverse geographical area. You’ll focus on delivering the right outcomes across Safety, Service, People and Cost, driving exceptional customer experiences while meeting legal, operational and commercial requirements.
What will I be doing?
- Safety & Compliance: Lead a strong safety culture, ensuring patrol operations comply with DVSA, EU Drivers’ Hours and Working Time Directive requirements. Maintain operator licence compliance through vehicle, workshop, tool, PPE and equipment checks, and support investigations into incidents, claims and complaints to identify root causes and preventative actions.
- Service: Drive consistently high service standards across the patrol team and through your own patrol activity. Act as a role model for performance and professionalism, and build effective relationships with third-party garages and contractors to ensure seamless service delivery.
- People Leadership: Coach, mentor and develop patrols through regular 1:1s, accompanied visits and performance reviews. Share best practice, support ongoing professional development, and manage performance fairly in line with AA values and policies.
- Cost & Performance: Use performance data and insight to improve productivity, efficiency and cost control. Manage contractor performance to ensure value for money, support the Recovery Operations Regional Manager in delivering operational and financial objectives, and minimise downtime through effective maintenance planning.
What do I need?
- NVQ Level 3 (or equivalent) in Light Vehicle Maintenance and Repair
- Strong knowledge of fleet, transport and legal compliance, including Drivers’ Hours and Working Time Directive
- Understanding of transport management, compliance and Earned Recognition
- Experience in Recovery Operations (desirable)
- Ability to work in a hybrid role combining people leadership with operational patrol duties
Key skills: coaching and development, communication, problem solving, conflict resolution and report writing.
Additional information:
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You’ll also have access to a range of benefits such as:
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. As part of the onboarding process, we complete several pre-employment checks including drug and alcohol checks, work references, credit and criminal record checks.
Performance Leader (Recovery Operations) – South West England in Bristol employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Leader (Recovery Operations) – South West England in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the AA and their values. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in Recovery Operations can benefit the team and highlight your leadership skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve demonstrated coaching, problem-solving, or conflict resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows your enthusiasm and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Performance Leader (Recovery Operations) – South West England in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about being a Performance Leader and how your experience aligns with our values.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your relevant experience in recovery operations and people leadership, so we can see how you fit into our team right away!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Make sure you brush up on your knowledge of fleet management, transport compliance, and the legal requirements like Drivers’ Hours. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in the past. The company is looking for someone who can coach and develop patrols, so highlight your experience in people leadership during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to resolve conflicts or solve operational issues. Be ready to share these stories, as they’ll want to see how you handle challenges in a fast-paced environment.
✨Emphasise Safety and Compliance
Since safety is a top priority, be prepared to discuss how you've maintained safety standards in previous roles. Mention any relevant training or certifications you have that align with the company's commitment to safety and compliance.
