Roadside Assist Patrol – Birmingham

Feel like your current job’s going nowhere fast? Shift gears with The AA. Our commitment to you includes guaranteed year 1 earnings of £31,230 inclusive of allowances with OTE up to £43,500 based on top performers.

Shifts: As a patrol, you will work an average 40-hour week with a variety of shift pattern options available, allowing you the flexibility to choose a schedule that best suits your personal and professional needs. The number of rest days you enjoy each year, as well as the length of your shifts, will vary based on the shift pattern you select.

As our Roadside Assist Mechanic, you’ll go the extra mile for our members. Anything can happen whilst driving, but we are the AA and we get everyone back on the road safely. More importantly, you’ll be the friendly face of the UK’s largest motoring organisation. To our members, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again, forging confidence for drivers now and for the future.

What will I be doing?

• Starting and finishing on your driveway, paid from the moment you get in your van to the moment you get home.
• Working independently across varied locations and conditions, while remaining a valued part of a supportive team.
• Using your technical knowledge and clear communication to help ensure a positive customer experience.
• Solving problems on the spot, using your technical skills and calm approach to handle a wide range of roadside situations.

What do I need?

• NVQ2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
• It’s essential that you have a full category B driving licence, with 6 points or less.
• Confidence using and adapting to new technology; we’ll provide the tools, you bring the curiosity.
• Flexibility to work shift patterns, including evenings, weekends, and Bank Holidays because breakdowns don’t stick to a schedule.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Each year, choose your standby hours preferences to suit your lifestyle and work-life balance.
• 23 days annual leave (increases with service) + holiday buying scheme.
• Worksave pension scheme with up to 7% employer contribution.
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
• Discounts on AA products including car and home insurance.
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
• Company funded life assurance.
• Diverse learning and development opportunities to support you to progress in your career.
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.

Plus, so much more! We’re proud to be an inclusive employer and welcome people from all backgrounds. At The AA, you’re encouraged to be yourself, thrive in your role and feel like you truly belong.

Guaranteed year 1 earnings include applicable location allowance and a £1000 sign-on bonus in eligible locations. OTE includes standby hours payment, performance incentive and overtime earnings and is dependent on performance and hours worked.