At a Glance
- Tasks: Lead the evolution of operational resilience and ensure business services remain robust and compliant.
- Company: Join The AA, a leading motoring organisation with over a century of innovation.
- Benefits: Enjoy 25 days annual leave, bonuses, private medical insurance, and more.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
- Why this job: Make a real impact on operational resilience in a dynamic and evolving environment.
- Qualifications: Significant experience in operational resilience and strong communication skills with senior executives.
The predicted salary is between 63000 - 77000 £ per year.
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us means you'll play a crucial role in our success and be part of this exciting motoring journey.
Operational resilience has never been more important. As regulatory expectations continue to evolve, The AA is investing in strengthening its ability to anticipate, withstand and recover from disruption while continuing to deliver the services our customers rely upon. As our Head of Operational Resilience, you'll lead the evolution of our enterprise Operational Resilience framework, ensuring our Important Business Services remain resilient, well governed and aligned with regulatory expectations.
Working across Technology, Risk, Information Security and the wider business, you'll shape resilience strategy, embed best practice and influence decision making at the highest levels of the organisation. This is a highly visible leadership opportunity for someone who combines deep operational resilience expertise with strong business continuity capability, commercial judgement and the confidence to engage Executive Committees and Boards. You'll play a pivotal role in ensuring resilience is embedded into how we design, operate and transform our business.
What will I be doing?
- Lead and continuously evolve The AA's Operational Resilience framework, ensuring it remains aligned to regulatory expectations and industry best practice.
- Drive Business Continuity planning, scenario testing and resilience exercises across critical business services, identifying vulnerabilities and overseeing remediation activity.
- Partner with Technology, Information Security, Risk and business leaders to strengthen technology resilience, disaster recovery and operational resilience capabilities.
- Provide expert advice and constructive challenge to senior leaders, Executive Committees and Board governance forums through clear reporting, insight and recommendations.
- Ensure resilience considerations are embedded into change programmes, supplier governance and strategic business decision making.
- Lead, develop and inspire a high performing Operational Resilience team while fostering resilience awareness across the wider organisation.
What do I need?
- Significant experience leading Operational Resilience, Business Continuity or resilience risk within a large, regulated organisation.
- Strong knowledge of Operational Resilience regulation, including Important Business Services, impact tolerances, service mapping, governance and scenario based testing.
- Proven experience working closely with Technology and Information Security teams, with a strong understanding of technology resilience, disaster recovery and cyber resilience.
- Experience engaging and influencing senior executives, Board or Executive Committees, with the ability to communicate complex resilience matters clearly and confidently.
- Demonstrable success translating regulatory requirements into practical, business focused resilience strategies and action plans.
- Professional qualifications such as CBCI, ISO 22301 or similar are advantageous, although equivalent experience will also be considered.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Head of Operational Resilience in Basingstoke employer: Automobile Association
The Automobile Association in Southampton is an exceptional employer, offering a unique opportunity for Mobile Mechanics to work independently while receiving comprehensive training and support. With a strong focus on employee growth and inclusivity, the company provides guaranteed earnings and an attractive benefits package, making it a rewarding place to build your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Resilience in Basingstoke
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Automobile Association looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Operational Resilience in Basingstoke
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Automobile Association. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Automobile Association
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Automobile Association’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
