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- Tasks: Be the go-to person for customer queries about event signage and housing development signs.
- Company: Join the AA Signs team, known for its inclusive culture and commitment to diversity.
- Benefits: Enjoy hybrid working, 25 days annual leave, and discounts on AA products.
- Why this job: Make a real difference by delivering exceptional customer service and supporting businesses.
- Qualifications: Strong attention to detail, excellent communication skills, and a proactive mindset.
- Other info: Great opportunities for career growth and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and have a keen eye for detail? Do you thrive in a role where you can take ownership and work proactively? If so, we’d love to hear from you! We’re looking for a Customer Service Advisor to join our AA Signs team.
This is the job
In this role, you’ll be the first point of contact for email-based customer enquiries (with some phone calls) relating to event signage and housing development signs. You’ll manage your own region – primarily Scotland and the North of England – ensuring queries are handled efficiently and accurately.
Key Responsibilities
- Respond to customer enquiries via email (and occasional phone calls).
- Load enquiries onto our internal system and maintain accurate records.
- Liaise with internal teams and local authorities to share quotes and progress orders.
- Provide excellent B2B customer service (97% of customers are businesses).
- Take ownership of your region while supporting other colleagues.
- Proactively move enquiries forward to ensure timely resolution.
What do I need?
- Strong attention to detail and organisational skills.
- A proactive approach with the drive to keep things moving.
- Excellent communication skills and a customer-first mindset.
- Ability to learn and master a complex role (training provided).
- Flexibility to support other regions when needed.
- Previous experience in customer service or administration is desirable.
Additional information
Why Join The AA?
- A hybrid working model with flexibility built in.
- Inclusive culture with five internal communities supporting diversity.
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Apply now and help us keep Britain moving, one vehicle at a time.
AA Signs Regional Coordinator in Basingstoke employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AA Signs Regional Coordinator in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research AA Signs and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with potential questions and scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate your ability to handle the responsibilities of managing your own region effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the AA Signs team right from the start.
We think you need these skills to ace AA Signs Regional Coordinator in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can take ownership and proactively handle enquiries, so share any relevant experiences that highlight these skills.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage records accurately, just like you would in the job!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Customer Service Advisor. Highlight your relevant experience and skills that match the job description, especially your communication skills and proactive approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at AA Signs!
How to prepare for a job interview at Automobile Association
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around customer service and managing enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of email and phone communication, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Highlight Your Proactive Approach
The job requires a proactive mindset, so think of specific instances where you've taken initiative in previous roles. Be ready to discuss how you moved things forward and resolved issues efficiently. This will show that you can take ownership of your region and keep things running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, how success is measured in the role, or what challenges the team currently faces. It’s a great way to engage and leave a lasting impression.
