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- Tasks: Assist customers with technical support and advice on vehicle issues over the phone.
- Company: Join The AA, a leading automotive service provider dedicated to exceptional customer care.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on various products.
- Why this job: Be part of a supportive team that values your growth and offers ongoing training opportunities.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair required, along with relevant experience.
- Other info: Flexible working hours, including weekends, to ensure customer needs are met.
The predicted salary is between 24000 - 36000 £ per year.
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure you have the resources necessary to achieve your goals with AA.
This is the job:
- Hours: 36.25 hours per week.
- Shifts between 0700 – 2000, Monday to Sunday.
- Location: Oldbury offices. Resident Working.
As a Technical Advisor, you’ll be part of a growing team providing expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by dispatching patrols only to vehicles in genuine breakdown scenarios.
What will I be doing?
- Providing essential technical support, advice, and repair fixes to our customers, ensuring we attend only genuine breakdowns.
- Ensuring efficient communication and effective resolution of breakdowns for our customers.
- Meticulously recording data on relevant databases to contribute to management insights and facilitate decision-making. Computer literacy and confidence in using various systems are required.
- Providing clear advice, simplifying technical information so customers understand, and delivering excellent customer service.
- Focusing on achieving results as a target-driven individual.
What do I need?
- Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, along with substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver: Enthusiastic about utilizing your technical expertise to resolve issues and help customers get back on the road.
- A Master Communicator: Able to convey complex technical information simply and effectively, instilling confidence in customers and patrols.
- Flexible: Willing to work outside normal hours, including weekends, to cover breakdowns and car troubles.
Additional information:
- We offer a range of benefits, including learning and development opportunities to support your career growth.
- 25 days of annual leave plus 8 bank holidays.
- Free AA breakdown membership from day one.
- Discounts on AA products, including car and home insurance.
- An employee discount scheme, car salary sacrifice, and discounts on healthcare, shopping, holidays, and more.
- Work save pension scheme with up to 7% employer contribution.
- Company-funded life assurance.
- Dedicated Employee Assistance Programme.
We are an equal opportunities employer and value diversity. We actively seek applications from diverse backgrounds to foster an inclusive environment where everyone can be their authentic selves and thrive.
Automotive Helpdesk Technician employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Helpdesk Technician
✨Tip Number 1
Familiarise yourself with common automotive issues and their solutions. Being able to discuss specific problems and fixes during your interview will demonstrate your expertise and passion for the role.
✨Tip Number 2
Practice simplifying complex technical information. Since the job requires you to communicate effectively with customers, being able to explain technical concepts in layman's terms will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to provide exceptional service, which is crucial for this role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the position involves shifts that may include weekends, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Automotive Helpdesk Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Helpdesk Advisor. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in the automotive industry, particularly any mechanical qualifications and customer service roles. Use specific examples that demonstrate your problem-solving abilities and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for vehicles and your commitment to providing excellent customer service. Mention your technical expertise and how it can benefit the company, while also reflecting on your flexibility and willingness to work varied hours.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Automobile Association
✨Show Your Passion for Automotive
Make sure to express your enthusiasm for vehicles and the automotive industry during the interview. Share specific experiences that highlight your passion and how it drives you to provide exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully resolved technical issues. This will showcase your ability to think critically and act quickly, which is essential for a Technical Helpdesk Advisor.
✨Communicate Clearly and Effectively
Practice simplifying complex technical information. During the interview, focus on how you can convey this information in a way that customers can easily understand, as this is a key part of the role.
✨Be Ready for Scenario Questions
Expect questions that present hypothetical breakdown scenarios. Prepare to discuss how you would handle these situations, demonstrating your ability to prioritise genuine breakdowns and ensure customer satisfaction.
