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For Companies At a Glance
- Tasks: Support customers during breakdowns with empathy and efficiency in a fast-paced environment.
- Company: Join the biggest name in the automotive industry, The AA.
- Benefits: Competitive salary of £25,700 plus bonuses, full-time hours, and permanent contract.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real difference by helping people in their time of need.
- Qualifications: Strong communication skills and ability to handle high-pressure situations.
The predicted salary is between 25700 - 27700 £ per year.
This is the job
Location: Oldbury
Salary: £25,700 plus bonus potential up to £2k p/y post probation
Contract: Full time - permanent
Hours: 40 hours per week. Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm.
Start Date: 1st June 2026
Interview Dates: 5th May-14th May
Are you looking to excel in your career and work for the biggest name in the automotive industry? We're recruiting for Emergency Breakdown Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most. You'll be working in a fast paced, friendly environment where you'll be taking around 100 calls a day, ranging from updates and changes to policies to arranging a patrol to rescue a family from the M4!
As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure you're confident to provide the best solution to every customer, every time. If you're good at what you do, you can work anywhere! If you're the best at what you do, you work at The AA!
What will I be doing?
- Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You'll be actively listening providing guidance with your warm and reassuring tone.
- Showing our customers, they're valued by understanding their situation, keeping the conversation constructive.
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action.
- Pushing for better by using resources available to offer the best customer service.
- Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support.
- Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly.
Customer Service Advisor - Emergency Breakdown - Core Shift | Oldbury, UK employer: Automobile Association Developments Ltd
Contact Detail:
Automobile Association Developments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Emergency Breakdown - Core Shift | Oldbury, UK
✨Tip Number 1
Get to know the company! Research The AA and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling around 100 calls a day, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different customer scenarios.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle distressed customers or complex situations. Prepare some examples from your past experiences that highlight your problem-solving skills and empathy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the company there, which can help you prepare better for your interview.
We think you need these skills to ace Customer Service Advisor - Emergency Breakdown - Core Shift | Oldbury, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous experience in high-pressure environments or customer service, as this will show us you're ready for the fast-paced nature of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: Since you'll be handling around 100 calls a day, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Automobile Association Developments Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor in Emergency Breakdown. Familiarise yourself with the types of calls you might handle and the importance of providing reassurance to distressed customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Active Listening
Since you'll be dealing with high volumes of calls, practice active listening techniques. During the interview, show that you can listen carefully and respond thoughtfully. This skill is crucial for understanding customer needs and providing effective solutions, so highlight any past experiences where you've excelled in this area.
✨Stay Calm Under Pressure
The nature of this job means you'll encounter stressed or vulnerable customers. Prepare examples from your past where you've successfully managed difficult situations. Emphasise your ability to maintain composure and provide clear, reassuring guidance, as this will be key to succeeding in the role.
✨Show Your Team Spirit
Working in a fast-paced environment requires strong teamwork. Be ready to discuss how you've collaborated with others in previous roles. Highlight your willingness to support colleagues and contribute to a positive work atmosphere, as this aligns perfectly with the friendly environment they promote.