Job Title: Customer Service Advisor
Location: Oldbury
Salary: £26,750
Contract: Full time – Permanent - Office Based
Hours: 40 hours over 5 days a week, Monday to Saturday 8am-8pm
Be part of a growing AA service that brings vehicle support directly to customers at a location convenient to them.
Car Careis an exciting and fast-growing area ofTheAA, delivering service,maintenanceand repair, as well as vehicle inspections, directly to our customers. As the service continues to grow and develop, this role will play an important part in keeping day-to-day delivery running smoothly and supporting a great customer experience.
Joining our dedicated indoor team,you’llmanage customer calls,email inboxesand web chat, create and manage appointments,orderpartsand keep customers updated throughout their journey.
You’llthrive here if you communicate clearly, stay organised when priorities move quickly and take a proactive approach to solving problems in a fast-paced operational environment.
Qualifications
What will I be doing?
Respond to customer calls and queries, providing clear and helpful support that contributes to a positive customer experience.
Manage customer email inboxes effectively so queries and requests are handled ina timelyand organised way.
Create and manage customer appointments, helping keep the Mobile Mechanics service organised and running smoothly.
Work closely with dispatchers to manage customer arrival expectations and keep customers informed.
Use a proactive approach to resolve day-to-day operational issues and helpmaintaineffective service delivery.
Contribute to the continued growth and development of Mobile Mechanics by supporting a reliable experience for customers.
What do I need?
Excellent verbal and written communication skills.
Strong organisational skills, with the ability to manage calls, emailinboxesand appointments effectively.
A collaborative approach to working with dispatchers, MobileMechanicsand colleagues across the service.
The ability to work effectively in a fast-paced operational environment.
A proactive approach to problem solving and changing priorities.
A customer-focused approach to supporting a consistentlyhigh levelof service.
We’relooking for someone to become:
A problem solver:you’ll understand incoming information and make logical decisions quickly and efficiently
An explorer:you’ll need be curious and inquisitive; learning new information and applying it quickly
A self-starter:you’ll be proactive taking pride and ownership in your work
A composed operator:you’ll cope well in pressurised situations, maintaining resilience whilst managing setback
Additional Information
As a valued AA recruit, you will be eligible to earn an discretionary quarterly bonus of up to £1,000 during your first years’ service on top of any month bonus schemes that are available within your department. As well as benefits including:
- £500 following the successful completion of the 6 months’ probation period and thereafter, up to £2k per year
- The opportunity to join and learn within a team that’s as driven as they are supportive.
- 23 days annual leave plus 8 bank holidays
- Free breakdown membership
- Employee discount schemethat gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA productsincluding car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Worksavepensionscheme with up to7% employer contribution
Additional Information
The Recruitment Process
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones!
Training will be conducted by our expert Academy team for up to 4 weeksfollowed by a period in our Grad Bay to get you fully confident in your role before joining your team.
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Customer Service Advisor in Oldbury employer: Automobile Association Developments Ltd
At Automobile Association Developments Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in Basingstoke. Our hybrid working model allows for flexibility while providing numerous benefits such as annual bonuses and private medical insurance, ensuring our employees feel valued and supported. We are committed to employee growth, offering opportunities to develop skills in both Agile and Waterfall methodologies, making this a rewarding place to advance your career.
Contact Details:
Automobile Association Developments Ltd Recruitment Team
