Customer Support Engineer
£35k + Salary Sacrifice Pension 5%, Healthcare, Health Cash Plan
Free Lunch on a Friday
One day a week work from home - flexible start/finish times
West Midlands. Ref: 25502
An exciting opportunity has arisen for a technically minded Customer Support Agent to join a leading engineering and automation business within a growing technical support team. This role is ideal for someone with experience supporting industrial equipment, machinery, automation systems, robotics, manufacturing equipment or technical products in a customer-facing environment.
Working closely with customers, service engineers and sales teams, you will act as a key technical support contact, helping customers identify the correct solutions, prepare quotations, process orders and manage projects through to completion.
Customer Support Engineer - The Role:
Acting as the primary point of contact for customer enquiries relating to technical products, spare parts, service requirements and support solutions
Assessing customer requirements and identifying appropriate products, components and service offerings
Preparing technical quotations and commercial proposals
Managing customer orders from receipt through to delivery and invoicing
Liaising with engineering, service and sales teams to ensure customer requirements are fulfilled
Coordinating with international suppliers and manufacturing facilities regarding product availabili...
