At a Glance
- Tasks: Provide top-notch technical support for advanced motion-control and automation products.
- Company: Join a growing industrial automation business with a collaborative culture.
- Benefits: Enjoy a competitive salary, annual bonus, matched pension, and healthcare.
- Other info: Flexible hybrid working with opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact in product development while solving complex technical challenges.
- Qualifications: Degree in relevant field and experience in machine automation or motion control.
The predicted salary is between 40000 - 50000 £ per year.
An established and growing industrial automation business is seeking three Controls Product Support Engineers to join its UK‑based engineering team. This role sits at the heart of the organisation, working closely with customers, distributors, OEMs, and in‑house R&D to support and shape advanced motion‑control and automation products. The successful candidates will have strong experience of machine automation, particularly motion‑centric systems (servo drives, motors, multi‑axis control), and will enjoy solving complex technical problems while influencing future product development. These hires are part of a wider rebuild of the product support function offering a genuine opportunity to make a visible impact.
Responsibilities:
- Provide high‑quality technical support to customers, distributors, and OEMs via phone, email, and remote tools
- Act as a technical interface between customers and internal R&D (software & hardware teams)
- Support and train internal and external application engineers
- Answer product‑level and application‑level technical queries
- Develop, modify, and maintain example code, reference applications, and demonstration projects
- Produce clear, professional technical documentation, training materials, and manuals
- Support commissioning, troubleshooting, and optimisation of motion‑based automation systems
Qualifications:
- Degree (or equivalent experience) in Mechanical, Mechatronic, Electronic, or Automation
- Ideally 5 years’ experience in industrial machine automation or motion control environments
- Strong understanding of customer requirements and manufacturing processes
- Experience supporting automation products used in OEM or production machinery
- Confident communicator, able to explain complex technical concepts clearly
- Ability to produce professional technical documentation
- UK valid driving licence
- Experience of writing controls software, ideally using Structured Text/Codesys
- Highly advantageous skills: multi‑axis synchronized motion, experience of Beckhoff or similar platforms, industrial robotics, real‑time industrial networks, practical electrical interfacing and system‑level integration, servo and/or stepper drives & motors, and knowledge of at least one general purpose programming language (e.g. C, BASIC, Python)
Located in Gloucestershire, this role is commutable from Cheltenham, Gloucester, Tewkesbury, Worcester, Hereford, Stroud, Cirencester, Redditch, Bromsgrove, Monmouth, Droitwich Spa, Alcester and surrounding locations.
Controls Support Engineer in Painswick employer: Automation Experts Ltd
Join a dynamic and innovative industrial automation business in Gloucestershire, where you will play a pivotal role as a Controls Product Support Engineer. With a strong focus on employee well-being, we offer competitive salaries, annual bonuses, and a matched pension scheme, alongside a flexible working environment that promotes work-life balance. Our collaborative culture encourages professional growth and the opportunity to make a tangible impact on product development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Controls Support Engineer in Painswick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to motion control and automation. We recommend doing mock interviews with friends or using online platforms to get comfortable explaining complex concepts clearly.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past projects, especially those involving servo drives or multi-axis control systems. We love seeing real examples of your work, and it can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who want to make an impact in the automation world.
We think you need these skills to ace Controls Support Engineer in Painswick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Controls Support Engineer role. Highlight your experience with machine automation and any relevant technical skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about motion control and automation. Share specific examples of how you've solved complex technical problems in the past, as this will resonate with us.
Showcase Your Communication Skills:As a Controls Support Engineer, clear communication is key. In your application, demonstrate your ability to explain technical concepts simply. Whether it's in your CV or cover letter, let us know how you’ve effectively communicated with customers or teams before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Automation Experts Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of machine automation and motion control systems. Be ready to discuss specific technologies like servo drives and multi-axis control, as well as any relevant experience you've had in these areas.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical problems you've solved in the past. Think about how you approached these challenges and what the outcomes were. This will demonstrate your ability to influence product development and support customers effectively.
✨Communicate Clearly
As a Controls Support Engineer, you'll need to explain complex concepts to various stakeholders. Practice articulating your thoughts clearly and concisely, especially when discussing technical queries or documentation you've produced.
✨Familiarise Yourself with the Company
Research the company’s products and their applications. Understanding their market position and customer base will help you tailor your responses during the interview and show that you're genuinely interested in contributing to their success.
