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- Tasks: Provide top-notch technical support for automation products and solve complex problems.
- Company: Established industrial automation business with a focus on innovation.
- Benefits: Competitive salary, annual bonus, matched pension, healthcare, and flexible working.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in advanced motion-control technology.
- Qualifications: Degree in relevant field and experience in machine automation or motion control.
The predicted salary is between 40000 - 50000 £ per year.
An established and growing industrial automation business is seeking a Controls Product Support Engineer to join its UK-based engineering team. This role sits at the heart of the organisation, working closely with customers, distributors, OEMs and in-house R&D to support and shape advanced motion-control and automation products.
The successful candidates will have strong experience of machine automation, particularly motion-centric systems (servo drives, motors, multi-axis control), and will enjoy solving complex technical problems while influencing future product development. This hire is part of a wider rebuild of the product support function offering a genuine opportunity to make a visible impact.
Controls Product Support Engineer - The Role:- Provide high-quality technical support to customers, distributors, and OEMs via phone, email, and remote tools
- Act as a technical interface between customers and internal R&D (software & hardware teams)
- Support and train internal and external application engineers
- Answer product-level and application-level technical queries
- Develop, modify, and maintain example code, reference applications, and demonstration projects
- Produce clear, professional technical documentation, training materials, and manuals
- Support commissioning, troubleshooting, and optimisation of motion-based automation systems
- Degree (or equivalent experience) in Mechanical, Mechatronic, Electronic, or Automation
- Ideally c5 years experience in industrial machine automation or motion control environments
- Strong understanding of customer requirements and manufacturing processes
- Experience supporting automation products used in OEM or production machinery
- Confident communicator, able to explain complex technical concepts clearly
- Ability to produce professional technical documentation
- UK valid driving licence
- Experience of writing controls software ideally using Structured Text/Codesys
- Ability with the following would be highly advantageous: multi-axis synchronised motion, experience of Beckhoff or similar platforms, industrial robotics, real-time industrial networks, practical electrical interfacing and system-level integration, servo and/or stepper drives & motors and knowledge of at least one general purpose programming language i.e. C, BASIC, Python
Located in Gloucestershire, this role would be commutable from Cheltenham, Gloucester, Tewkesbury, Worcester, Hereford, Stroud, Cirencester, Redditch, Bromsgrove, Monmouth, Droitwich Spa, Alcester and surrounding.
Product Support Engineer in Lydney employer: Automation Experts Ltd
Contact Detail:
Automation Experts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Lydney
✨Tip Number 1
Network like a pro! Reach out to your connections in the automation and control systems field. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects related to machine automation and motion control. This can be a game-changer during interviews, as it gives you a chance to demonstrate your problem-solving abilities and technical expertise.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of servo drives, multi-axis control, and any relevant programming languages. Practising how to explain complex concepts clearly will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of live positions that could be perfect for you. Plus, our automated search process means you’ll be the first to know about new vacancies tailored to your skills and interests.
We think you need these skills to ace Product Support Engineer in Lydney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in machine automation and motion control systems. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about product support and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Since this role involves complex technical problem-solving, make sure to mention any specific software or programming languages you’re familiar with. If you’ve worked with servo drives or multi-axis control, let us know – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you can easily check out other roles that might interest you while you’re there!
How to prepare for a job interview at Automation Experts Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of motion control systems and automation. Be ready to discuss specific technologies like servo drives and multi-axis control, as well as any relevant experience you have. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Communicate Clearly
As a Product Support Engineer, you'll need to explain complex technical issues to customers and colleagues. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated technical concepts in the past.
✨Show Your Problem-Solving Skills
Be prepared to tackle some technical problems during the interview. Think of examples from your previous roles where you solved complex issues, especially in automation or motion control. Highlight your thought process and how you arrived at a solution, as this will demonstrate your analytical skills.
✨Prepare Questions
Interviews are a two-way street, so come armed with questions about the role and the company. Ask about their current projects, challenges they face in product support, or how they envision the future of their automation products. This shows your genuine interest and helps you assess if the company is the right fit for you.