At a Glance
- Tasks: Provide top-notch technical support for advanced motion-control and automation products.
- Company: Join a growing industrial automation business with a collaborative team spirit.
- Benefits: Enjoy a competitive salary, annual bonus, matched pension, healthcare, and flexible working.
- Other info: Exciting opportunity for career growth in a dynamic engineering environment.
- Why this job: Make a real impact in shaping the future of automation technology.
- Qualifications: Degree in relevant field and experience in machine automation or motion control.
The predicted salary is between 40000 - 50000 £ per year.
An established and growing industrial automation business is seeking three Controls Product Support Engineers to join its UK‑based engineering team. This role sits at the heart of the organisation, working closely with customers, distributors, OEMs, and in‑house R&D to support and shape advanced motion‑control and automation products. The successful candidates will have strong experience of machine automation, particularly motion‑centric systems (servo drives, motors, multi‑axis control), and will enjoy solving complex technical problems while influencing future product development. These hires are part of a wider rebuild of the product support function offering a genuine opportunity to make a visible impact.
Controls Product Support Engineer - The Role:
- Provide high‑quality technical support to customers, distributors, and OEMs via phone, email, and remote tools
- Act as a technical interface between customers and internal R&D (software & hardware teams)
- Support and train internal and external application engineers
- Answer product‑level and application‑level technical queries
- Develop, modify, and maintain example code, reference applications, and demonstration projects
- Produce clear, professional technical documentation, training materials, and manuals
- Support commissioning, troubleshooting, and optimisation of motion‑based automation systems
Product Support Engineer - The Person:
- Degree (or equivalent experience) in Mechanical, Mechatronic, Electronic, or Automation
- Ideally c5 years’ experience in industrial machine automation or motion control environments
- Strong understanding of customer requirements and manufacturing processes
- Experience supporting automation products used in OEM or production machinery
- Confident communicator, able to explain complex technical concepts clearly
- Ability to produce professional technical documentation
- UK valid driving licence
- Experience of writing controls software ideally using Structured Text/Codesys
- Ability with the following would be highly advantageous: multi‑axis synchronized motion, experience of Beckhoff or similar platforms, industrial robotics, real‑time industrial networks, practical electrical interfacing and system‑level integration, servo and/or stepper drives & motors and knowledge of at least one general purpose programming language i.e. C, BASIC, Python
Located in Gloucestershire, this role would be commutable from Cheltenham, Gloucester, Tewkesbury, Worcester, Hereford, Stroud, Cirencester, Redditch, Bromsgrove, Monmouth, Droitwich Spa, Alcester and surrounding.
Controls Support Engineer in Gloucester employer: Automation Experts Ltd
Join a dynamic and innovative industrial automation business in Gloucestershire, where as a Controls Product Support Engineer, you will play a pivotal role in shaping advanced motion-control products. Enjoy a supportive work culture that values employee growth through training and development opportunities, alongside competitive benefits such as a matched pension scheme, healthcare, and flexible working arrangements. This is an excellent opportunity to make a tangible impact within a collaborative team while enjoying the beautiful surroundings of the Gloucestershire area.
StudySmarter Expert Advice🤫
We think this is how you could land Controls Support Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to motion control and automation. We recommend doing mock interviews with friends or using online platforms to get comfortable explaining complex concepts clearly.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past projects, especially those involving servo drives or multi-axis control systems. We love seeing real examples of your work, and it can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who want to make an impact in the automation world.
We think you need these skills to ace Controls Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Controls Product Support Engineer role. Highlight your experience with machine automation and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about motion control and automation. Share specific examples of how you've solved complex technical problems in the past, as this will resonate with us.
Showcase Your Communication Skills:As a Controls Product Support Engineer, you'll need to communicate complex concepts clearly. In your application, demonstrate your ability to convey technical information effectively. This could be through your writing style or by including examples of documentation you've created.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Automation Experts Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of machine automation and motion control systems. Be ready to discuss specific technologies like servo drives and multi-axis control, as well as any relevant experience you've had in these areas.
✨Communicate Clearly
As a Controls Product Support Engineer, you'll need to explain complex technical concepts to customers and colleagues. Practice articulating your thoughts clearly and concisely, especially when discussing past projects or troubleshooting scenarios.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical problems in the past. Think about specific challenges you've faced in automation or motion control environments and how you resolved them, as this will demonstrate your ability to influence product development.
✨Prepare Technical Documentation Samples
Since producing clear technical documentation is part of the role, consider bringing samples of your previous work. This could include manuals, training materials, or example code that showcases your ability to communicate technical information effectively.
