Client Engagement Manager in London

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About UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI‐powered automation. Its APA system, built on the industry\’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end‐to‐end orchestration, document processing, and analytics—all delivered with enterprise‐grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our OpportunityAt Automation Anywhere, we\’re transforming how businesses work—and we\’re looking for an Engagement Manager to play a key role in that mission. In this role, you\’ll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long‐term value, and the impact of our APA platform across global organizations. If you\’re energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we\’d love to meet you.

Who You\’ll Report ToThis role reports to the Engagement Director – UK.

Location: London, UK.

Responsibilities

Act as the primary point of contact for assigned clients, fostering trust and building strong, long‐term relationships.

Collaborate with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success.

Manage the entire project lifecycle, from pre‐sales and scoping to implementation and post‐go‐live support.

Oversee project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations.

Proactively manage client expectations, communicate project progress, risks, and issues effectively.

Track and report on key performance indicators (KPIs) to measure project success and client satisfaction.

Identify and develop new business opportunities within existing client accounts.

OKRs: Delivery, Revenue and P&L.

Qualifications

Minimum 8+ years of experience in a client‐facing role, ideally within the enterprise software/SaaS or IT services industry.

Proven experience in managing complex projects from inception to completion.

Strong understanding of Robotic Process Automation (RPA), Gen AI and Intelligent Automation principles is a plus.

Key Competencies

Excellent communication, interpersonal, and negotiation skills.

Ability to build and maintain strong relationships with clients at all levels.

Excellent project management and organizational skills.

Proven ability to manage multiple priorities and deadlines in a fast‐paced environment.

Ready to Revolutionize Work? Join Us.This is an opportunity to work with a global, passionate team pioneering technology that\’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Project Management, Client Engagement, Leadership, B2B Software Solutions.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

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