Customer Retention Manager

The Customer Retention Specialist will provide cover for a fixed-term of 12 months and will:

• Be responsible for meeting or exceeding assigned sales objectives and quotas for renewal business.
• Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay update with customer issues and problems which might affect renewals.
• Work closely with Sales Team to track any upsell or cross opportunities and ensure renewals stay on track.
• Identify “at-risk” renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
• Educate and effectively communicate the value of company solutions to client decision-makers including 'C-level' business leaders, technical staff, legal, security and operations personnel in prospective accounts.
• Maintain, Update, and manage all SalesForce.com renewal opportunities

Required experience and skills:

• 4+ years of Renewal or account management experience.
• Software Sales experience; SaaS or subscription sales is preferred.
• Strong presentation and communication skills (verbal, written, and listening).
• Experience selling software products that are on-demand and recurring in nature.
• Drive, conscientiousness and perseverance to conduct outbound sales contacts daily.
• Team oriented with ability to succeed in an entrepreneurial environment.
• Experience using Salesforce.com as CRM is a must.

This position is for a fixed-term of 12 months.