Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer renewals and upsell opportunities while collaborating with various teams.
- Company: Join a dynamic company focused on innovative software solutions and customer success.
- Benefits: Enjoy a collaborative work environment and the chance to make a real impact.
- Why this job: Perfect for those who thrive in fast-paced settings and love building relationships.
- Qualifications: 4+ years in renewal or account management, preferably in SaaS sales.
- Other info: This is a 12-month fixed-term position with potential for growth.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Retention Specialist will provide cover for a fixed-term of 12 months and will:
- Be responsible for meeting or exceeding assigned sales objectives and quotas for renewal business.
- Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay update with customer issues and problems which might affect renewals.
- Work closely with Sales Team to track any upsell or cross opportunities and ensure renewals stay on track.
- Identify “at-risk” renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
- Educate and effectively communicate the value of company solutions to client decision-makers including \’C-level\’ business leaders, technical staff, legal, security and operations personnel in prospective accounts.
- Maintain, Update, and manage all SalesForce.com renewal opportunities
Required experience and skills:
- 4+ years of Renewal or account management experience.
- Software Sales experience; SaaS or subscription sales is preferred.
- Strong presentation and communication skills (verbal, written, and listening).
- Experience selling software products that are on-demand and recurring in nature.
- Drive, conscientiousness and perseverance to conduct outbound sales contacts daily.
- Team oriented with ability to succeed in an entrepreneurial environment.
- Experience using Salesforce.com as CRM is a must.
This position is for a fixed-term of 12 months.
Customer Retention Manager employer: Automation Anywhere
Contact Detail:
Automation Anywhere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Manager
✨Tip Number 1
Familiarize yourself with our company’s solutions and how they provide value to clients. This knowledge will help you effectively communicate with decision-makers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Leverage your network to connect with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage renewals and upsell opportunities. Highlighting these successes will demonstrate your capability to meet the sales objectives we have set.
✨Tip Number 4
Brush up on your Salesforce.com skills. Since this role requires managing renewal opportunities through this CRM, being proficient will not only help you in the application process but also show us that you are ready to hit the ground running.
We think you need these skills to ace Customer Retention Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Retention Manager position. Understand the key responsibilities and required skills, especially focusing on renewal business and collaboration with various teams.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 4+ years of experience in renewal or account management. Be specific about your software sales experience, particularly in SaaS or subscription models, as this is crucial for the role.
Showcase Communication Skills: Since strong presentation and communication skills are essential, provide examples in your application that demonstrate your ability to effectively communicate with diverse stakeholders, including C-level executives.
Familiarize with Salesforce: Mention your experience using Salesforce.com in your application. If you have specific achievements or metrics related to managing renewal opportunities through Salesforce, include those to strengthen your application.
How to prepare for a job interview at Automation Anywhere
✨Showcase Your Sales Acumen
Be prepared to discuss your previous experience in renewal or account management. Highlight specific examples where you met or exceeded sales objectives, especially in SaaS or subscription sales.
✨Demonstrate Team Collaboration
Since the role requires working closely with various teams, share instances where you successfully collaborated with Customer Success, Sales, or Support teams to resolve customer issues and drive renewals.
✨Communicate Effectively
Practice articulating the value of solutions to different stakeholders, including C-level executives. Prepare to explain how you would educate clients on the benefits of the company's offerings.
✨Familiarize Yourself with Salesforce
As experience with Salesforce.com is a must, be ready to discuss how you've used it in past roles. Mention any specific strategies you employed to manage renewal opportunities effectively.
