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For Companies At a Glance
- Tasks: Engage with customers to optimise their automation initiatives and drive measurable outcomes.
- Company: Join Automation Anywhere, a leader in AI-powered automation transforming the future of work.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on global businesses through innovative automation solutions.
- Qualifications: 7+ years in technical account management and knowledge of RPA concepts required.
- Other info: Collaborative environment with a passionate team redefining how work gets done.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
Join Automation Anywhere, the leader in Agentic Process Automation (APA), and make a direct impact on how the world’s leading organizations transform their business through automation. As a Technical Account Manager (TAM), you will serve as a strategic partner and trusted advisor to our customers—helping them successfully adopt, scale, and optimize their automation initiatives. You’ll combine technical expertise with a proactive, customer-first approach to drive measurable outcomes, accelerate value, and ensure long-term success.
Working cross-functionally with product, support, and customer success teams, you will play a key role in solving complex challenges, enabling innovation, and expanding customer impact—while building deep, lasting relationships along the way.
Location: Hybrid role with regular onsite workdays from our London, UK office
You will make an impact by being responsible for:
- Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders, acting as the primary technical point of contact. Understanding customer business goals and aligning Automation Anywhere solutions to drive value. Conducting regular touchpoints, health checks, and status reviews to ensure customer success.
- Technical Enablement & Support: Providing technical guidance on product capabilities, implementations, and best practices. Assisting customers with solution design, integrations, and troubleshooting. Delivering training sessions, workshops, and enablement programs to customer teams.
- Adoption & Value Realization: Driving product adoption and usage across customer environments. Tracking key success metrics and ensuring customers achieve desired outcomes. Supporting customers in scaling their automation programs effectively.
- Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base, product offerings, new lines of business (LOBs), and engagement with new stakeholders and leaders. Contributing to account planning and support upsell/cross-sell initiatives. Participating in Quarterly Business Reviews (QBRs) and strategic discussions.
- Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations. Coordinating with internal teams to ensure timely resolution. Ensuring clear communication and updates to stakeholders throughout issue resolution.
- Customer Advocacy: Representing customer feedback internally to improve products and services. Sharing best practices and success stories across accounts.
You will be a great fit if you have:
- Bachelor’s degree in Computer Science, IT, MIS, Business, or related field.
- 7+ years in technical account management, customer success, or a similar technical customer-facing role. Experience working with enterprise or mid-market customers.
- Working knowledge of Automation Anywhere products and RPA concepts.
- Awareness of Agentic AI, APA (Agentic Process Automation), APIs, and AI-driven automation offerings within Automation Anywhere.
- Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell). Experience with APIs, integrations, and tools like Postman.
- Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments.
- Basic understanding of enterprise IT concepts such as networking, security, and system architecture.
- RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS, Azure, Google Cloud) preferred.
You excel in these key competencies:
- Customer Focus: Strong commitment to delivering value and ensuring customer success.
- Technical Problem Solving: Ability to troubleshoot and resolve technical issues effectively.
- Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
- Collaboration: Strong ability to work cross-functionally with Sales, Support, and Product teams.
- Execution & Ownership: Proactive, organized, and accountable for driving outcomes.
Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Technical Account Manager employer: Automation Anywhere, Inc.
Contact Detail:
Automation Anywhere, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your technical knowledge and understanding of Automation Anywhere products. Be ready to discuss how you've solved problems in the past and how you can bring value to the team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with customer success and technical problem-solving, as these are key to what we’re looking for at Automation Anywhere.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with RPA concepts and any programming languages you know. We love seeing candidates who can bridge the gap between technical expertise and customer engagement!
Be Personable: When writing your application, let your personality shine through! We value strong communication skills and a customer-first approach, so make sure to convey your passion for helping clients succeed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Automation Anywhere, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Automation Anywhere's products and RPA concepts. Brush up on your knowledge of Agentic AI and APA, as well as any relevant programming languages like Python or Java. This will help you answer technical questions confidently.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in customer engagement and relationship management. Think about times when you've successfully aligned solutions with customer goals or driven product adoption. This will demonstrate your commitment to ensuring customer success.
✨Practice Problem Solving
Be ready to discuss how you've tackled technical issues in the past. Prepare a few scenarios where you resolved complex challenges or provided technical guidance. This will showcase your technical problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
✨Collaborate and Communicate
Since this role involves working cross-functionally, think of examples where you've collaborated with different teams, like Sales or Support. Highlight your communication skills and how you've ensured clear updates during issue resolution. This will show that you're a team player who can drive outcomes.