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For Companies At a Glance
- Tasks: Engage with customers to optimise their automation initiatives and drive measurable outcomes.
- Company: Join Automation Anywhere, a leader in AI-powered automation transforming the future of work.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping top organisations scale their automation efforts.
- Qualifications: 7+ years in technical account management and knowledge of RPA concepts required.
- Other info: Be part of a passionate global team redefining how work gets done.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
Join Automation Anywhere, the leader in Agentic Process Automation (APA), and make a direct impact on how the world’s leading organizations transform their business through automation. As a Technical Account Manager (TAM), you will serve as a strategic partner and trusted advisor to our customers—helping them successfully adopt, scale, and optimize their automation initiatives. You’ll combine technical expertise with a proactive, customer-first approach to drive measurable outcomes, accelerate value, and ensure long-term success.
Working cross-functionally with product, support, and customer success teams, you will play a key role in solving complex challenges, enabling innovation, and expanding customer impact—while building deep, lasting relationships along the way.
Location: Hybrid role with regular onsite workdays from our London, UK office
You will make an impact by being responsible for:
- Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders, acting as the primary technical point of contact. Understanding customer business goals and aligning Automation Anywhere solutions to drive value. Conducting regular touchpoints, health checks, and status reviews to ensure customer success.
- Technical Enablement & Support: Providing technical guidance on product capabilities, implementations, and best practices. Assisting customers with solution design, integrations, and troubleshooting. Delivering training sessions, workshops, and enablement programs to customer teams.
- Adoption & Value Realization: Driving product adoption and usage across customer environments. Tracking key success metrics and ensuring customers achieve desired outcomes. Supporting customers in scaling their automation programs effectively.
- Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base, product offerings, new lines of business (LOBs), and engagement with new stakeholders and leaders. Contributing to account planning and support upsell/cross-sell initiatives. Participating in Quarterly Business Reviews (QBRs) and strategic discussions.
- Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations. Coordinating with internal teams to ensure timely resolution. Ensuring clear communication and updates to stakeholders throughout issue resolution.
- Customer Advocacy: Representing customer feedback internally to improve products and services. Sharing best practices and success stories across accounts.
You will be a great fit if you have:
- Bachelor’s degree in Computer Science, IT, MIS, Business, or related field.
- 7+ years in technical account management, customer success, or a similar technical customer-facing role. Experience working with enterprise or mid-market customers.
- Working knowledge of Automation Anywhere products and RPA concepts.
- Awareness of Agentic AI, APA (Agentic Process Automation), APIs, and AI-driven automation offerings within Automation Anywhere.
- Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell). Experience with APIs, integrations, and tools like Postman.
- Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments.
- Basic understanding of enterprise IT concepts such as networking, security, and system architecture.
- RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS, Azure, Google Cloud) preferred.
You excel in these key competencies:
- Customer Focus: Strong commitment to delivering value and ensuring customer success.
- Technical Problem Solving: Ability to troubleshoot and resolve technical issues effectively.
- Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
- Collaboration: Strong ability to work cross-functionally with Sales, Support, and Product teams.
- Execution & Ownership: Proactive, organized, and accountable for driving outcomes.
Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Strategic Technical Account Manager – AI & RPA employer: Automation Anywhere, Inc.
Contact Detail:
Automation Anywhere, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Technical Account Manager – AI & RPA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Automation Anywhere on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Automation Anywhere’s products and services, especially around AI and RPA. Be ready to discuss how your experience aligns with their mission to transform work through automation.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to think on your feet and provide value to customers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that keeps you top of mind and shows your enthusiasm for the role.
We think you need these skills to ace Strategic Technical Account Manager – AI & RPA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Technical Account Manager role. Highlight your experience with AI, RPA, and customer success to show us you’re the perfect fit!
Showcase Your Technical Skills: Don’t hold back on your technical expertise! We want to see your knowledge of Automation Anywhere products, programming languages, and cloud platforms. This is your chance to shine!
Be Customer-Focused: Remember, this role is all about building relationships. Share examples of how you've successfully engaged with customers and driven value in previous roles. We love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Automation Anywhere, Inc.
✨Know Your Stuff
Make sure you brush up on Automation Anywhere's products and RPA concepts. Familiarise yourself with the technical aspects, like APIs and cloud platforms, so you can confidently discuss how these solutions can drive value for customers.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in building strong customer relationships. Think about times when you successfully aligned solutions with customer goals or resolved issues effectively. This will demonstrate your commitment to customer success.
✨Practice Technical Problem Solving
Be ready to tackle hypothetical scenarios where you might need to troubleshoot a technical issue. Practising how you would approach these problems will show your analytical skills and ability to think on your feet during the interview.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will help you convey your ideas effectively and show that you can bridge the gap between different audiences.