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- Tasks: Drive customer retention and ensure clients maximise value from our innovative solutions.
- Company: Join Automation Anywhere, a leader in AI-powered automation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a measurable impact in a dynamic team and redefine the future of work.
- Qualifications: 4+ years in renewals or account management, preferably in SaaS.
- Other info: Collaborative environment with a focus on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity: As a Senior Customer Retention Specialist at Automation Anywhere, you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
Who you’ll report to: Sr. Manager, Customer Retention
Location: London, hybrid working two days in the office
You’ll make an impact by being responsible for:
- Meeting or exceeding assigned sales objectives and quotas for renewal business
- Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
- Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
- Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
- Educating and effectively communicate the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
- Maintaining, updating, and managing all SalesForce.com renewal opportunities
You will be a great fit if you have:
- 4+ years of renewal or account management experience
- Experience selling software products that are on-demand and recurring in nature
- Experience using Salesforce.com as CRM required
- Software Sales experience; SaaS or subscription sales is preferred
- Experience and knowledge of AI, Automation and/or APA preferred
You excel in these key competencies:
- High problem-solving ability to learn and adapt quickly while being a self-starter
- Team-oriented with the ability to succeed in an entrepreneurial environment
- Committed, enthusiastic and coachable with a desire to thrive in sales environment
- Strong presentation and communication skills (verbal, written, and listening)
- Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and Go be Great.
Sr. Customer Retention Specialist employer: Automation Anywhere Inc.
Contact Detail:
Automation Anywhere Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Retention Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Automation Anywhere on LinkedIn. Ask them about their experiences and any tips they might have for landing the Sr. Customer Retention Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching common questions for customer retention roles. Think about your past experiences and how they relate to the job description. We want to hear your success stories, so practice articulating them clearly!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific challenges you've faced in renewals or account management and how you overcame them. This will demonstrate your ability to thrive in a dynamic environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining our team at Automation Anywhere. Let’s make it happen!
We think you need these skills to ace Sr. Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Customer Retention Specialist. Highlight your experience in renewals and account management, especially in SaaS or subscription sales. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer retention and how you can help our clients maximise value from our solutions. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've identified and solved problems in previous roles. We love candidates who can demonstrate their high problem-solving ability and adaptability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our dynamic team!
How to prepare for a job interview at Automation Anywhere Inc.
✨Know Your Stuff
Make sure you understand Automation Anywhere's products and how they fit into the SaaS landscape. Brush up on AI and automation concepts, as well as the specific challenges customers face in retention. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in renewals or account management. Have specific examples ready that demonstrate how you've successfully met quotas or turned around at-risk clients. Use metrics to quantify your achievements; numbers speak volumes!
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer's input. Don’t hesitate to ask clarifying questions if you need more context before answering.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for customer retention, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
