Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer retention and ensure clients maximise value from our innovative solutions.
- Company: Join Automation Anywhere, a leader in AI-powered automation.
- Benefits: Competitive salary, dynamic team environment, and opportunities for growth.
- Why this job: Make a measurable impact while working with cutting-edge technology.
- Qualifications: 4+ years in renewals or account management, preferably in SaaS.
- Other info: Be part of a global team redefining the future of work.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity
As a Senior Customer Retention Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
Who you’ll report to: Sr. Manager, Customer Retention
Responsibilities
-
Meeting or exceeding assigned sales objectives and quotas for renewal business
-
Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
-
Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
-
Identifying \”at-risk\” renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
-
Educating and effectively communicate the value of company solutions to client decision-makers, including \’C-level\’ business leaders, technical staff, legal, security, and operations personnel in prospective accounts
-
Maintaining, updating, and managing all Salesforce.com renewal opportunities
Qualifications
-
4+ years of renewal or account management experience
-
Experience selling software products that are on-demand and recurring in nature
-
Experience using Salesforce.com as CRM required
-
Software Sales experience; SaaS or subscription sales is preferred
-
Experience and knowledge of AI, Automation and/or APA preferred
You excel in these key competencies
-
High problem-solving ability to learn and adapt quickly while being a self-starter
-
Team-oriented with the ability to succeed in an entrepreneurial environment
-
Committed, enthusiastic and coachable with a desire to thrive in sales environment
-
Strong presentation and communication skills (verbal, written, and listening)
-
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
Ready to Revolutionize Work? Join Us.
This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and Go be Great.
Job Segment/ Keywords: SaaS, Enterprise SaaS, Customer Retention, Agentic Process Automation, APA, GenAI, Retention Specialist
#LI-DE1
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.
#J-18808-Ljbffr
Sr. Customer Retention Specialist employer: Automation Anywhere, Inc.
Contact Detail:
Automation Anywhere, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Retention Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Automation Anywhere on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Retention Specialists. Think about how your past experiences align with the job description and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Showcase your passion for AI and automation during your conversations. Automation Anywhere is all about innovation, so let your enthusiasm shine through when discussing how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Automation Anywhere team.
We think you need these skills to ace Sr. Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Customer Retention Specialist. Highlight your experience in renewals and account management, especially in SaaS or subscription sales. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer retention and how you can contribute to our team. Be sure to mention any relevant experience with AI or automation, as it’s a big part of what we do at StudySmarter.
Showcase Your Communication Skills: Since strong communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to engage with various stakeholders, including C-level executives.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Automation Anywhere, Inc.
✨Know Your Stuff
Before the interview, make sure you understand Automation Anywhere's products and how they fit into the market. Familiarise yourself with their Agentic Process Automation (APA) system and be ready to discuss how your experience in renewals or account management can help clients maximise value from these solutions.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've met or exceeded sales quotas in the past. Highlight your experience in SaaS or subscription sales, and be ready to discuss strategies you've used to identify at-risk clients and turn them around.
✨Communicate Effectively
Practice your communication skills, especially when it comes to explaining complex concepts to different stakeholders. Be prepared to demonstrate how you would educate C-level executives and technical staff about the value of the company's solutions during the interview.
✨Be a Team Player
Since this role involves collaboration with various teams, think of examples that showcase your ability to work well in a team-oriented environment. Discuss how you've successfully partnered with Customer Success, Sales, and Support teams to enhance customer retention and drive revenue growth.