Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, providing technical support and driving automation success.
- Company: Join Automation Anywhere, a leader in AI-powered automation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on how businesses transform through innovative automation solutions.
- Qualifications: 7+ years in technical account management and knowledge of RPA concepts.
- Other info: Be part of a passionate team redefining the future of work.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
Join Automation Anywhere, the leader in Agentic Process Automation (APA), and make a direct impact on how the world’s leading organizations transform their business through automation. As a Technical Account Manager (TAM), you will serve as a strategic partner and trusted advisor to our customers—helping them successfully adopt, scale, and optimize their automation initiatives. You’ll combine technical expertise with a proactive, customer-first approach to drive measurable outcomes, accelerate value, and ensure long-term success.
Working cross-functionally with product, support, and customer success teams, you will play a key role in solving complex challenges, enabling innovation, and expanding customer impact—while building deep, lasting relationships along the way.
Location: Hybrid role with regular onsite workdays from our London, UK office
You will make an impact by being responsible for:
- Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders, acting as the primary technical point of contact. Understanding customer business goals and aligning Automation Anywhere solutions to drive value. Conducting regular touchpoints, health checks, and status reviews to ensure customer success.
- Technical Enablement & Support: Providing technical guidance on product capabilities, implementations, and best practices. Assisting customers with solution design, integrations, and troubleshooting. Delivering training sessions, workshops, and enablement programs to customer teams.
- Adoption & Value Realization: Driving product adoption and usage across customer environments. Tracking key success metrics and ensuring customers achieve desired outcomes. Supporting customers in scaling their automation programs effectively.
- Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base, product offerings, new lines of business (LOBs), and engagement with new stakeholders and leaders. Contributing to account planning and support upsell/cross-sell initiatives. Participating in Quarterly Business Reviews (QBRs) and strategic discussions.
- Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations. Coordinating with internal teams to ensure timely resolution. Ensuring clear communication and updates to stakeholders throughout issue resolution.
- Customer Advocacy: Representing customer feedback internally to improve products and services. Sharing best practices and success stories across accounts.
You will be a great fit if you have:
- Bachelor’s degree in Computer Science, IT, MIS, Business, or related field.
- 7+ years in technical account management, customer success, or a similar technical customer-facing role. Experience working with enterprise or mid-market customers.
- Working knowledge of Automation Anywhere products and RPA concepts.
- Awareness of Agentic AI, APA (Agentic Process Automation), APIs, and AI-driven automation offerings within Automation Anywhere.
- Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell). Experience with APIs, integrations, and tools like Postman.
- Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments.
- Basic understanding of enterprise IT concepts such as networking, security, and system architecture.
- RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS, Azure, Google Cloud) preferred.
You excel in these key competencies:
- Customer Focus: Strong commitment to delivering value and ensuring customer success.
- Technical Problem Solving: Ability to troubleshoot and resolve technical issues effectively.
- Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
- Collaboration: Strong ability to work cross-functionally with Sales, Support, and Product teams.
- Execution & Ownership: Proactive, organized, and accountable for driving outcomes.
Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Technical Account Manager in London employer: Automation Anywhere, Inc.
Contact Detail:
Automation Anywhere, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Automation Anywhere on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Account Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Automation Anywhere's products and services. Understand how they align with customer needs and be ready to discuss how you can help clients achieve their automation goals. Show us your passion for tech and customer success!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve tackled technical issues or improved customer satisfaction. We want to see how you approach challenges and drive outcomes, so come prepared with examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team. Let’s revolutionise work together!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your relevant experience with automation, customer success, and technical problem-solving to show us you’re the perfect fit!
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Mention any programming languages, cloud platforms, or RPA tools you’ve worked with. We want to see how your skills align with our needs at Automation Anywhere.
Be Customer-Focused: Since this role is all about building relationships, share examples of how you've successfully engaged with customers in the past. Show us your commitment to delivering value and ensuring customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Automation Anywhere, Inc.
✨Know Your Stuff
Make sure you brush up on Automation Anywhere's products and RPA concepts. Familiarise yourself with the technical aspects of the role, including APIs and cloud platforms like AWS or Azure. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Customer Focus
As a Technical Account Manager, your ability to build relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Highlight your proactive approach to understanding their needs and driving value through technical solutions.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle technical issues or escalations. Think of specific situations where you’ve resolved problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your technical problem-solving skills.
✨Communicate Clearly
You’ll need to explain complex technical concepts to both technical and non-technical stakeholders. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or colleagues to refine your communication style and ensure you can convey your ideas effectively.