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For Companies At a Glance
- Tasks: Engage with customers to optimise their automation initiatives and drive measurable outcomes.
- Company: Join Automation Anywhere, a leader in AI-powered automation transforming the future of work.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be a strategic partner in revolutionising how businesses operate through innovative automation solutions.
- Qualifications: 7+ years in technical account management and knowledge of RPA concepts required.
- Other info: Collaborate with a passionate global team and make a real impact in the tech industry.
The predicted salary is between 70000 - 90000 £ per year.
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity:
Join Automation Anywhere and make a direct impact on how the world’s leading organizations transform their business through automation. As a Technical Account Manager (TAM), you will serve as a strategic partner and trusted advisor to our customers—helping them successfully adopt, scale, and optimize their automation initiatives. You’ll combine technical expertise with a proactive, customer-first approach to drive measurable outcomes, accelerate value, and ensure long-term success.
Working cross-functionally with product, support, and customer success teams, you will play a key role in solving complex challenges, enabling innovation, and expanding customer impact—while building deep, lasting relationships along the way.
Location: Hybrid role with regular onsite workdays from our London, UK office.
You will make an impact by being responsible for:
- Customer Engagement & Relationship Management: Building and maintaining strong relationships with key customer stakeholders, acting as the primary technical point of contact. Understanding customer business goals and aligning Automation Anywhere solutions to drive value. Conducting regular touchpoints, health checks, and status reviews to ensure customer success.
- Technical Enablement & Support: Providing technical guidance on product capabilities, implementations, and best practices. Assisting customers with solution design, integrations, and troubleshooting. Delivering training sessions, workshops, and enablement programs to customer teams.
- Adoption & Value Realization: Driving product adoption and usage across customer environments. Tracking key success metrics and ensuring customers achieve desired outcomes. Supporting customers in scaling their automation programs effectively.
- Account Growth Support: Partnering with Sales to identify opportunities for expansion across license base, product offerings, new lines of business (LOBs), and engagement with new stakeholders and leaders. Contributing to account planning and support upsell/cross-sell initiatives. Participating in Quarterly Business Reviews (QBRs) and strategic discussions.
- Issue & Escalation Management: Acting as the point of contact for managing technical issues and escalations. Coordinating with internal teams to ensure timely resolution. Ensuring clear communication and updates to stakeholders throughout issue resolution.
- Customer Advocacy: Representing customer feedback internally to improve products and services. Sharing best practices and success stories across accounts.
You will be a great fit if you have:
- Bachelor’s degree in Computer Science, IT, MIS, Business, or related field.
- 7+ years in technical account management, customer success, or a similar technical customer-facing role. Experience working with enterprise or mid-market customers.
- Working knowledge of Automation Anywhere products and RPA concepts.
- Awareness of Agentic AI, APA (Agentic Process Automation), APIs, and AI-driven automation offerings within Automation Anywhere.
- Familiarity with programming/scripting languages (e.g., Python, Java, .NET, PowerShell). Experience with APIs, integrations, and tools like Postman.
- Understanding of cloud platforms (AWS, Azure, GCP) and SaaS environments.
- Basic understanding of enterprise IT concepts such as networking, security, and system architecture.
- RPA certifications (Automation Anywhere or similar) and Cloud certifications (AWS, Azure, Google Cloud) preferred.
You excel in these key competencies:
- Customer Focus: Strong commitment to delivering value and ensuring customer success.
- Technical Problem Solving: Ability to troubleshoot and resolve technical issues effectively.
- Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
- Collaboration: Strong ability to work cross-functionally with Sales, Support, and Product teams.
- Execution & Ownership: Proactive, organized, and accountable for driving outcomes.
Ready to Revolutionize Work? Join Us. This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.
Strategic Technical Account Manager – AI & RPA in London employer: Automation Anywhere, Inc.
Contact Detail:
Automation Anywhere, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Technical Account Manager – AI & RPA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to demonstrate your expertise in AI and RPA, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to technical account management. Think about how you can align your experience with the needs of Automation Anywhere and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Automation Anywhere team.
We think you need these skills to ace Strategic Technical Account Manager – AI & RPA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Technical Account Manager role. Highlight your experience with AI, RPA, and customer success to show us you’re the perfect fit!
Showcase Your Technical Skills: Don’t hold back on your technical expertise! We want to see your knowledge of Automation Anywhere products, programming languages, and cloud platforms. This is your chance to shine!
Demonstrate Customer Focus: We love candidates who put customers first. Share examples of how you've built relationships and driven value for clients in your previous roles. It’s all about that customer engagement!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Automation Anywhere, Inc.
✨Know Your Stuff
Make sure you brush up on Automation Anywhere's products and RPA concepts. Familiarise yourself with the technical aspects, like APIs and cloud platforms, so you can confidently discuss how these solutions can drive value for customers.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in building strong customer relationships. Think about times when you’ve successfully aligned solutions to meet business goals or driven product adoption—these stories will resonate well with the interviewers.
✨Practice Technical Problem Solving
Be ready to tackle hypothetical scenarios where you might need to troubleshoot a technical issue. Demonstrating your problem-solving skills and how you approach challenges will show that you’re proactive and capable of handling the role’s demands.
✨Communicate Clearly
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will not only showcase your communication skills but also your ability to bridge gaps between different teams.