AI Senior Solutions Engineer in City of London

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

As an AI Senior Solutions Engineer at Automation Anywhere, you will bridge the gap between strategic selling and hands-on technical delivery, serving as both a trusted advisor and a technical implementer for our most complex AI-driven automation initiatives. You will embed deeply with customers throughout their automation journey—from initial discovery through implementation—designing, prototyping, and deploying production-grade solutions that demonstrate the transformative power of Agentic Process Automation.

You will spend significant time on-site with customers, understanding their business challenges at a granular level, rapidly building proof-of-concepts, and delivering custom integrations that showcase real business value. Your work will directly influence both customer success and product evolution, as you serve as a critical feedback loop between the field and our engineering teams.

You will make an impact by being responsible for:

• Customer Engagement and Technical Discovery: Invest significant time embedded with customers, gaining thorough understanding of their business processes, technical infrastructure, pain points, and strategic objectives.
• Proactive Opportunity Identification: Identify automation and AI opportunities within the customer's environment, proposing innovative solutions that address both immediate needs and long-term digital transformation goals.
• Trusted Technical Advisor: Build strong, long-term relationships with both C-suite executives and technical teams, becoming the go-to expert for Agentic Automation, AI agents, and intelligent process optimization.

Solution Design and Hands-On Implementation:

• Rapid Prototyping and POCs: Design and build functional proof-of-concept solutions quickly, demonstrating real-world applicability and ROI potential using Automation Anywhere's platform alongside complementary technologies.
• Custom Development and Integration: Develop production-grade bots, AI agents, and workflow automations tailored to customer-specific requirements, including complex integrations with enterprise systems (SAP, Salesforce, ServiceNow, Workday, etc.).
• Hands-On Technical Delivery: Roll up your sleeves to debug, optimize, and deploy automation solutions directly into customer environments, ensuring seamless integration with existing infrastructure.
• Architecture Design: Design scalable automation architectures that leverage hyperscaler capabilities (AWS, Azure, GCP), incorporating RAG, LLMs, OCR, and other advanced AI technologies.

Value-Based Selling and Business Alignment:

• Value-Driven Demonstrations: Lead the technical evaluation stage of the sales process, showcasing solutions based on measurable business outcomes and strategic value rather than feature lists.
• Executive and Technical Stakeholder Management: Effectively communicate with both C-level decision-makers and technical practitioners, translating between business objectives and technical implementation.
• Strategic Workshops and Evangelization: Lead customer workshops, process discovery sessions, and best practice forums, establishing thought leadership in AI-driven automation.

Product Evolution and Knowledge Leadership:

• Product Feedback Loop: Serve as a critical bridge between customers and product/engineering teams, providing detailed feedback on product gaps, enhancement opportunities, and customer requirements.
• Internal Knowledge Sharing: Document best practices, solution patterns, and customer insights, contributing to internal knowledge bases and enabling the broader team.
• Emerging Technology Expertise: Stay at the forefront of Agentic Automation, LLMs, RAGs, Process Reasoning, and enterprise AI trends, sharing insights and educating both customers and internal teams.
• Competitive Positioning: Provide strategic technical advocacy and competitive differentiation, positioning Automation Anywhere's unique capabilities against alternative solutions.

Driving Growth and Expansion:

• Expansion Opportunity Identification: Identify and drive additional use cases and expansion opportunities within existing accounts, serving as a technical champion for growth.
• Partner Enablement: Work with implementation partners and system integrators to transfer knowledge and enable successful customer deployments.
• Market and Segment Development: Contribute to go-to-market strategies and frameworks that enable penetration into new industries and segments.

You will be a great fit if you have:

• Education and Experience: Bachelor’s degree in Computer Science Engineering, or a related field required; advanced degrees are a plus. 7+ years of overall professional experience, with 3+ years of relevant experience in sales/pre-sales roles within Intelligent Automation, Cloud, Generative AI, and/or related fields. Experience selling into and working with Banking, Financial Services, Insurance companies is highly preferred.
• Technical Expertise: Proven experience building and deploying production automation solutions on platforms such as Automation Anywhere, UiPath, or Blue Prism, including bot development, workflow orchestration, and production support. Working knowledge of LLMs, RAG architectures, prompt engineering, vector databases, and AI agent frameworks; ability to integrate AI capabilities into automation workflows. Deep experience with enterprise applications (SAP, Salesforce, Oracle, ServiceNow, Workday) and API-based integration patterns. Proficiency with hyperscalers (AWS, Azure, GCP), containerization, CI/CD pipelines, and cloud-native architectures. Strong coding skills in Python, JavaScript, or similar languages; comfortable reading and modifying code across multiple technologies. Experience with OCR, IDP (Intelligent Document Processing), and unstructured data extraction technologies. Ability to travel up to 50% (sometimes on short notice) to customer sites, company events, and conferences.
• Preferred Qualifications: Certifications in Automation Anywhere, UiPath, or other RPA platforms. Cloud certifications (AWS Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect). Experience with Agile/DevOps methodologies. Track record of contributing to product feedback and influencing product roadmaps. Speaking engagements or thought leadership in automation, AI, or enterprise technology.
• Business and Soft Skills: Proven ability to operate effectively with both C-level executives and hands-on technical teams. Strong value-selling and business outcome articulation skills. Excellent problem-solving abilities with creative and adaptive approaches to technical challenges. Outstanding verbal, written, and presentation communication skills. Self-starter mentality with ability to work independently in dynamic, fast-paced environments. Comfortable with ambiguity and rapid context-switching across multiple customer engagements.

This is an opportunity to work hands-on with cutting-edge AI and automation technology while making a tangible impact on how the world's leading enterprises work. You'll combine strategic thinking with technical execution; spending time embedded with customers.