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- Tasks: Be the go-to person for customer queries and manage orders with precision.
- Company: Join Liquipak Ltd, a fast-growing cleaning products company in Huddersfield.
- Benefits: Earn £14,722.50 per year while gaining valuable experience and skills.
- Why this job: Kickstart your career in customer service with a dynamic team and exciting growth opportunities.
- Qualifications: GCSEs in Maths and English are desirable; enthusiasm and teamwork are essential.
- Other info: Attend sessions at National Business College to achieve Customer Service Practitioner Level 2.
The predicted salary is between 800 - 1400 £ per month.
Specializing in powerful cleaning agents, Liquipak has grown from a small range of five British-made products to a comprehensive lineup. Today, we offer over 80 high-quality products for households, outdoor spaces, gardens, vehicles, hand care, and industrial use. Our commitment to quality drives us to continually improve and provide you with the best in the industry.
Thanks to a continued period of growth, an exciting opportunity has arisen for a Customer Service Assistant to join Liquipak Ltd – a Huddersfield based company specialised in manufacturing, filling and distributing powerful cleaning agents. We are looking for an individual on a full time, from Monday to Friday, who has excellent communication skills, and the ability to work across teams to ensure consistently high-quality work is produced with excellent attention to detail. This is an excellent opportunity to join a fast-growing company with a large online presence.
Responsibilities- Being the first point of contact for incoming calls and emails
- Processing orders from customers
- Answering customer queries, dealing with product issues and questions
- Managing returns and replacements
- Arranging, managing, and tracking deliveries
- Microsoft office
- To be able to manage a busy email inbox
- Reliable and organised personality
- Basic knowledge of eCommerce platforms such as Amazon, eBay and Shopify
- You need to be an enthusiastic and dynamic yet collaborative team player
- GCSE/or Equivalent in Maths at Grade C/4 - DESIRABLE
- GCSE/or Equivalent in English at Grade C/4 - DESIRABLE
You will attend fortnighly sessions taking place at the National Business College in Huddesfield, to achieve the Customer Service Practitioner Level 2 Standard. Progression to move onto a Level 3 is available once the applicant has achieved.
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Application question(s): Why have you applied for this role?
Work Location: In person
Customer Service Apprentice employer: AUTOMATIC TRANSMISSIONS (HUDDERSFIELD) LTD
Contact Detail:
AUTOMATIC TRANSMISSIONS (HUDDERSFIELD) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Liquipak. Understand their products and values. This will help you show genuine interest and tailor your answers to fit their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match what they’re looking for, especially around communication and teamwork.
✨Tip Number 3
Be ready to showcase your enthusiasm! When discussing your experience, highlight times when you’ve gone above and beyond for customers. Show them you’re not just about getting the job done, but also about making customers happy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see why you're excited about joining Liquipak and how you can contribute to our team.
Tailor Your Responses: Make sure to customise your answers to the application questions. Highlight your relevant skills and experiences that align with the role of a Customer Service Apprentice. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured responses that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Liquipak.
How to prepare for a job interview at AUTOMATIC TRANSMISSIONS (HUDDERSFIELD) LTD
✨Know Your Stuff
Before the interview, make sure you research Liquipak and its range of cleaning products. Familiarise yourself with their commitment to quality and any recent developments in their product lineup. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Service Apprentice, excellent communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with handling customer queries or issues that could come up during the interview.
✨Demonstrate Team Spirit
Since the role requires collaboration across teams, be ready to share examples of how you've worked well in a team before. Think about times when you contributed to a group project or helped resolve a conflict. This will highlight your ability to work effectively with others.
✨Prepare for Practical Scenarios
Expect some situational questions related to customer service. For instance, how would you handle an unhappy customer? Prepare specific examples from your past experiences or think through hypothetical scenarios to demonstrate your problem-solving skills and attention to detail.
