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For Companies At a Glance
- Tasks: Own and grow customer portfolios, ensuring they achieve success with our analytics platform.
- Company: Join a fast-growing tech company at the forefront of AI innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Strong customer service skills and analytical mindset required.
- Other info: Dynamic work environment with a focus on collaboration and client relationships.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Headquartered in Doncaster (UK), with offices in Thailand and Charlotte, North Carolina (USA), Automated Analytics is a high-growth technology company backed by one of the UK’s leading private equity firms. We’re a regular feature in “Fastest Growing” tech company rankings, with AI at the core of both our product and the way we operate. We built a market-leading, AI-powered attribution engine that helps businesses understand what’s really driving performance across Marketing, Sales, and Recruitment. By connecting fragmented data from across the customer journey, we give teams the clarity they need to make better, faster decisions.
Our customers range from ambitious mid-market organisations to national franchise networks such as Dyno and Your Move, through to global brands including Pizza Hut and Diageo. Despite their differences, they all share the same challenge: making sense of complex, messy data to improve how they go to market, sell, and hire. Automated Analytics brings together data from platforms such as Google, Meta, Bing, HubSpot, Salesforce, Amazon, and more, turning it into clear, actionable insight that drives continuous improvement. With customer retention at 98% and net revenue retention (NRR) of 115%, our growth is driven by the value we deliver to customers.
We’re looking for a Customer Success Manager, to work on a hybrid basis of office/home, to own and grow a portfolio of customers, ensuring they achieve meaningful outcomes using our analytics platform. You’ll drive onboarding, adoption, engagement, retention, and expansion, acting as the customer’s trusted advisor and internal champion.
Qualifications
- Strong skills in Customer Satisfaction and Customer Service to ensure a positive and seamless experience for clients.
- Proficiency in Analytical Skills for assessing performance data and delivering actionable insights.
- Expertise in Customer Retention and Relationship Building to foster long-term client partnerships and business growth.
- Experience in addressing customer concerns and implementing solutions to enhance trust and satisfaction.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with both clients and internal teams.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
- Familiarity with AI-powered solutions or analytics tools is a plus.
- Ability to work effectively in a hybrid working environment, balancing on-site and remote responsibilities.
Customer Success Manager in Doncaster employer: Automated Analytics
Contact Detail:
Automated Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to show off your knowledge about Automated Analytics and how our AI-powered solutions can benefit customers. It’ll impress the hiring team!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you’ll need to convey complex data insights clearly. We suggest doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Customer Success Manager in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer satisfaction and relationship building, as these are key for us. Use specific examples that showcase your analytical skills and how you've driven customer success in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our clients achieve meaningful outcomes. Be sure to mention any familiarity with AI-powered solutions or analytics tools, as this will resonate with us.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show a bit of personality. We want to see how you can engage with clients and internal teams alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows us you're keen on joining our team at Automated Analytics!
How to prepare for a job interview at Automated Analytics
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NRR and customer retention rates. Automated Analytics values these metrics highly, so being able to discuss how you've contributed to similar outcomes in past roles will show you're a great fit.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous positions. Be ready to explain how you assess performance data and turn it into actionable insights, as this is crucial for the role of a Customer Success Manager.
✨Demonstrate Relationship Building
Think of specific instances where you've successfully built long-term relationships with clients. Highlight your approach to fostering trust and satisfaction, as this aligns perfectly with what Automated Analytics is looking for in a candidate.
✨Familiarise Yourself with AI Solutions
Since the company operates with AI at its core, having a basic understanding of AI-powered solutions or analytics tools will give you an edge. Research their products and be prepared to discuss how you can leverage these technologies to enhance customer experiences.
