At a Glance
- Tasks: Own post-go-live relationships and drive client retention and growth.
- Company: Join Credentially, a leader in UK healthcare solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on long-term client value.
- Why this job: Make a real impact by turning satisfied clients into advocates.
- Qualifications: Experience in customer success and strong relationship management skills.
The predicted salary is between 50000 - 65000 £ per year.
Credentially seeks a Customer Success Manager for the UK healthcare client base to own post-go-live relationships and drive retention, expansion, and long-term value.
You will manage a book of business and be accountable for both gross and net revenue retention.
You join during onboarding, then take primary ownership at go-live to ensure clients realise full value from the platform and identify growth opportunities, turning satisfied customers into advocates.
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We think you need these skills to ace Strategic Customer Success Manager — Growth & Retention (UK)
Customer Relationship Management
Revenue Retention
Client Onboarding
Value Realisation
Growth Opportunity Identification
Advocacy Development
Account Management
