At a Glance
- Tasks: Manage client relationships and ensure they maximise the value of our innovative platform.
- Company: Join Credentially, a mission-driven company transforming healthcare access.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a fun, collaborative team dedicated to excellence and positive change.
- Why this job: Make a real impact in healthcare while building strong client partnerships.
- Qualifications: Experience in customer success or account management, with excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
We are Credentially, a purpose-driven company committed to enabling accessible and safe healthcare for all. By 2030, our mission is clear: to credential 1 million healthcare workers annually, equipping them with the essential skills and expertise to deliver top-tier care. In tandem, we aspire to contribute 10 million additional hours of patient care to healthcare systems, enriching access to vital services and elevating overall patient outcomes.
Our Values
- Doing the right thing: Integrity guides our every decision. We hold ourselves accountable to the highest ethical standards, ensuring honesty, transparency, and fairness in all endeavours.
- Striving for excellence: We’re relentless in our pursuit of excellence. By setting ambitious goals and fostering a culture of innovation, we push boundaries to exceed expectations and drive positive change.
- Aligning as a firm: Collaboration is key to our success. We work as one cohesive team, leveraging diverse talents and perspectives to achieve our shared goals with precision and efficiency.
- Measuring impactful outcomes: Results matter. We measure success not just by numbers, but by the tangible impact we make in transforming healthcare systems and improving patient outcomes.
- Embracing teamwork and fun: We believe in the power of camaraderie and enjoyment. Through teamwork, laughter, and a supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness.
What our software does
Credentially is an all-in-one SaaS platform that automates the painful, manual process of onboarding and credentialing healthcare professionals. Instead of chasing paperwork and juggling spreadsheets, clinics and hospitals use Credentially to:
- Collect and verify documents (licenses, training, references, background checks).
- Check compliance in real time via integrations with official databases.
- Streamline onboarding with digital forms, reminders, and dashboards.
- Continuously track workforce compliance, avoiding expired or missing credentials.
- Reduce time-to-hire from weeks to days by scaling recruitment efficiently.
By automating credentialing, we save providers countless admin hours so they can focus on delivering patient care.
Position Overview
As Customer Success Manager, you will own the post-go-live relationship with Credentially's UK healthcare clients and with it, the commercial outcomes that matter most - retention, expansion, and long-term value creation. This is not a support role. You carry a book of business and are accountable for the gross and net revenue retention of your accounts.
You will join each client engagement during the final stages of onboarding, working alongside the Implementation Lead to build context and relationships before taking primary ownership at go-live. From that point, you are the client’s main Credentially contact responsible for ensuring they realise the full value of the platform, identifying growth opportunities within the
Customer Success Manager employer: Automate Health
Credentially is an exceptional employer that prioritises the growth and success of its employees, offering a dynamic work culture focused on collaboration and innovation. With a commitment to professional development, you will have ample opportunities to enhance your skills while making a meaningful impact in the UK healthcare sector. Join us to be part of a team that values your contributions and supports your career journey in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with Credentially or similar platforms. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding Credentially's mission and values inside out. Be ready to discuss how your experience aligns with their goals of improving healthcare outcomes and driving excellence. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Credentially team!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in healthcare and how our values resonate with you.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with what we do at Credentially, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for the Customer Success Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Automate Health
✨Know Your Values
Before the interview, take some time to really understand Credentially's values. They’re not just words on a page; they guide everything the company does. Think about how your own values align with theirs and be ready to share specific examples that demonstrate this alignment during your chat.
✨Showcase Your Success Stories
As a Customer Success Manager, you’ll need to highlight your past experiences where you've driven retention and expansion. Prepare a couple of solid success stories that showcase your ability to build relationships and deliver results. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Product Inside Out
Familiarise yourself with Credentially’s SaaS platform and its features. Knowing how it automates the onboarding and credentialing process will help you discuss how you can help clients realise its full value. Be prepared to answer questions about how you would approach client engagement and support their needs.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their current challenges in customer success or how they measure impactful outcomes. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
