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- Tasks: Lead technical solutions for customers, translating scientific workflows into automation.
- Company: Automata is revolutionising lab automation, making it accessible for every scientist.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Make a real impact in science while working with cutting-edge technology and a passionate team.
- Qualifications: 4+ years in life sciences or customer-facing roles; Python coding and automation experience required.
- Other info: Join a diverse team that values collaboration and innovation, with opportunities for personal growth.
The predicted salary is between 42500 - 51000 £ per year.
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Customer Success · London · Hybrid
Customer Success Engineer
Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them.
We usually respond within a week
Level: 3
Salary band: £50,000 – 60,000
Bonus: * 5% performance-based, discretionary*
Hybrid
At Automata , we\’re on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences-from diagnostics and drug discovery to synthetic biology.
But we\’re more than just a company disrupting the industry-we\’re a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.
Why Work at Automata?
- Impact : Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
- Innovation : You\’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
- Growth : We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you\’ll grow both professionally and personally.
- Community : Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).
Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.
We work with labs across the world to understand their specific workflows and needs, and develop personalised solutions that range from diagnostic, drug discovery to synthetic biology.
We\’re building our LINQ platform as a hardware and software platform. This allows us to simplify common automation tasks, while also supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way.
We are looking for a Customer Success Engineer whose mission is to Lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata\’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.
Why is this role important for Automata?
Expanding the team due to Project Foxtrot, to accommodate the needs of this project.
In this role you will be responsible for:
- Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer\’s hardware and software landscape (Essentially translating processes from bench to bot)
- Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided
- Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale
- Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long term customer success
Generating documentation (safety specifications, DFMEA, VVRM, risk assessments, etc.) for large scale systems.
This role does involve travel to customer sites, and time spent at the point of install and go-live can be up to 80% of your time there.
What it takes:
- 4+ years of experience combined in life sciences at the bench or in a customer facing role
- Experience solving automation challenges within the lab as an automation engineer.
- Experienced with Python coding.
- Experience using large liquid handling platforms (e.g, Hamilton, Tecan etc.)
- Demonstrated success understanding highly technical and scientific challenges and effectively communicating a path forward while working with product and engineering teams
- Located London Area
- Required travel as-needed for customer projects (Expected on customer site ~80%)
Nice to haves:
- Experience with developing methods on benchtop lab equipment (ie Liquid Handling Equipment, Plate Readers, Etc.).
- Experience with engineering automated solutions (specing equipment, building CAD drawings, etc.)
- Experience with enterprise software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.)
- Prior experience with project managment tools (Asana, Jira, etc.)
- Experience in start-up environments\”
What gets us excited?
We\’re passionate about the future of technology and automation and our growing success is about teams who share our passion.
Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them.
If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
Department
Customer Success
Locations
London
Remote status
Hybrid
Colleagues
Karian Lewis-King
Head of People
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London
Customer Success · London · Hybrid
Customer Success Engineer
Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them.
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Select which cookies you acceptCustomer Success EngineerCustomer Success Engineer employer: Automata
Contact Detail:
Automata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Select which cookies you acceptCustomer Success EngineerCustomer Success Engineer
✨Tip Number 1
Familiarise yourself with the LINQ platform and its functionalities. Understanding how it integrates hardware and software will help you demonstrate your technical knowledge during interviews.
✨Tip Number 2
Network with current employees or professionals in the life sciences automation field. Engaging with them can provide insights into the company culture and specific challenges they face, which you can address in your discussions.
✨Tip Number 3
Prepare to discuss your experience with Python coding and large liquid handling platforms. Be ready to share specific examples of how you've solved automation challenges in previous roles.
✨Tip Number 4
Showcase your ability to communicate complex scientific concepts clearly. This role requires bridging technical and non-technical teams, so demonstrating your communication skills will be crucial.
We think you need these skills to ace Select which cookies you acceptCustomer Success EngineerCustomer Success Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Engineer at Automata. Familiarise yourself with their LINQ platform and how it integrates hardware and software to support lab automation.
Tailor Your CV: Customise your CV to highlight relevant experience in life sciences, automation engineering, and customer-facing roles. Emphasise your skills in Python coding and any experience with large liquid handling platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and automation. Explain how your background aligns with Automata's mission and how you can contribute to their goal of transforming lab work.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved complex technical challenges in previous roles. Highlight your ability to communicate effectively with both technical teams and customers.
How to prepare for a job interview at Automata
✨Understand the Product
Before your interview, make sure you have a solid understanding of Automata's LINQ platform. Familiarise yourself with how it integrates hardware and software to streamline lab workflows. This knowledge will help you demonstrate your ability to bridge the gap between technical solutions and customer needs.
✨Showcase Your Experience
Be prepared to discuss your previous experience in life sciences and automation. Highlight specific challenges you've faced and how you've successfully solved them. This will show that you have the practical skills needed for the role and can contribute to the team's success.
✨Prepare for Technical Questions
Expect technical questions related to Python coding and large liquid handling platforms. Brush up on your coding skills and be ready to explain your thought process when tackling complex scientific workflows. This will demonstrate your technical proficiency and problem-solving abilities.
✨Emphasise Collaboration Skills
Since the role involves working closely with product and engineering teams, highlight your collaboration skills. Share examples of how you've effectively communicated customer requirements and worked with cross-functional teams to achieve successful outcomes. This will show that you're a team player who can drive long-term customer success.
