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- Tasks: Manage customer projects and nurture relationships to ensure satisfaction and success.
- Company: Join Automata, a leading robotics and automation company transforming laboratories.
- Benefits: Competitive salary, bonus, flexible work, and growth opportunities.
- Why this job: Be at the forefront of customer experience and product development in a dynamic environment.
- Qualifications: Experience in customer-facing tech roles and a passion for continuous learning.
- Other info: Exciting opportunity to shape the future of lab automation.
The predicted salary is between 55000 - 70000 £ per year.
Company Level 4Salary band £55,000 – £70,0008% bonus (annual & discretionary & performance based)2-3 days per week in the office with some travel to Customer sitesAutomata is a leading robotics and automation company powering the laboratories of the future. Our mission is to unlock labs\’ space, people, and potential through automation hardware and software.
Our lab automation technology is efficient, scalable and reliable and effectively carries out routine tasks, to free up scientists to work on innovative research.
We meet labs where they are on their automation journey and are the trusted partners to customers including trusts within the NHS, bit.bio and The Francis Crick Institute. We are also supporting advancements across Core Testing Labs, Academic Institutes, CDMOs, Pharma\’s and Biotech\’s.
The mission:As our new Customer Success Manager, you\’ll play a pivotal role in bridging the gap between our customers\’ expectations and their current journey with us. Your mission is to ensure that every customer feels understood, valued, and excited about the solutions we offer.Why this role matters:Automata is at an exciting stage in our journey, transitioning into a scale-up phase focused on delivering smart, tightly managed solutions. In this role, you\’ll be at the heart of our customer experience, influencing both the products and services we offer. You\’ll have the unique opportunity to shape how our customers perceive and interact with Automata.Your role and responsibilities:Project Management (70% of the Role) : You\’ll oversee customer projects from contract signature through to handover. This includes design, procurement, assembly, testing, shipping, reassembly, retesting, training, and finally, transitioning to field services. You\’ll adeptly manage multiple projects at various stages of the customer lifecycle.Customer Management (30% of the Role) : This involves nurturing customer relationships, representing their needs within Automata, and adapting to support them most effectively.Travel to customer sites: During the period of go-live in our projects, we expect travel to customers to last up to approximately 1 month.
What we\’re looking for:Proven experience in pre-sales, post-sales, consultancy, or similar customer-facing roles in a tech environment (hardware, software, or both).A solid technical background, with hands-on experience, is a significant advantage.Skilled in high-level stakeholder management.A self-starter who pays attention to detail and has a passion for continuous learning.A critical thinker with a client-centric, consultative approach.Experience in implementing processes and procedures in a growing company.Familiarity with working in a startup or fast-paced environment.Scientific background, either academic or professional OR experience working with hardware or automation products.What excites us?This is a thrilling time to join Automata. As we scale up, we\’re looking for someone eager to be involved in every aspect of our journey, offering a chance to gain incredible experience across various domains. This role is more than a job; it\’s an opportunity to be at the forefront of shaping customer experience and influencing product development in a dynamic, growing company.About the company The simple, flexible and easy to program automation solution for laboratories and businesses.Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Customer Success Manager employer: Automata
Contact Detail:
Automata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Automata's products, values, and recent projects. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even referrals that might just land us that Customer Success Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how our past experiences align with the responsibilities of managing customer projects and relationships. We want to showcase our problem-solving skills and client-centric approach.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express our appreciation. It keeps us on their radar and shows we’re genuinely excited about the opportunity at Automata.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer-facing roles and any technical skills that align with our mission at Automata.
Showcase Your Passion: We love candidates who are genuinely excited about lab automation and technology. Share your enthusiasm in your application by mentioning any relevant projects or experiences that demonstrate your interest in this field.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining the Automata team!
How to prepare for a job interview at Automata
✨Know Your Customer Journey
Familiarise yourself with the customer journey at Automata. Understand how they transition from initial contact to project handover. This will help you articulate how you can enhance their experience and bridge any gaps.
✨Showcase Your Technical Skills
Since a solid technical background is crucial, be prepared to discuss your hands-on experience with hardware or software. Bring examples of past projects where you successfully managed technical challenges, as this will demonstrate your capability in a tech environment.
✨Highlight Stakeholder Management Experience
Prepare to share specific instances where you've effectively managed high-level stakeholders. Discuss how you adapted your approach to meet their needs and ensure successful outcomes, as this role heavily relies on strong relationship-building skills.
✨Emphasise Your Adaptability
Given that Automata is in a scale-up phase, highlight your experience in fast-paced environments. Share examples of how you've implemented processes in growing companies and how you thrive in dynamic settings, showcasing your ability to adapt and learn quickly.
