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- Tasks: Provide technical support and guidance to customers while building strong relationships.
- Company: Join Automat-it, a leading AWS Premier Partner driving innovation in tech.
- Benefits: Enjoy professional training, international work environment, and fun company events.
- Why this job: Shape the future of tech while working with high-growth startups and cutting-edge cloud solutions.
- Qualifications: 5 years in a technical role with AWS experience and excellent communication skills.
- Other info: Hybrid work model with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps, FinOps, and GenAI support that drives real results. We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We are looking for an Account Solutions Architect to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from London.
Responsibilities:- Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction.
- Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities.
- Be in charge of a portfolio of local and EU-based customers.
- Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively.
- Advise customers on proper cloud environment usage.
- Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams.
- Monitor account metrics including CSAT and financials.
- Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.).
- International work environment.
- Referral program - enjoy cooperation with your colleagues and get a bonus.
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.).
- English classes.
- Soft skills training.
- Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
Requirements:- 5 years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer.
- Hands-on experience with an AWS environment.
- Relevant AWS certification(s).
- Experience in customer-facing roles, preferably with startups.
- Demonstrated ability to engage and influence C-level executives on relevant technical items.
- Excellent written and verbal communication skills in English.
- Ability to multitask and manage multiple responsibilities concurrently.
- Strong organizational skills and attention to detail.
- Excellent interpersonal, critical thinking, and problem-solving skills.
Solutions Architect in London employer: Automat-it
Contact Detail:
Automat-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. The more you engage with others, the better your chances of landing that Solutions Architect role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your hands-on experience with AWS and how you've tackled complex challenges. Let them see the real you and how you can add value to their team.
✨Follow Up Like a Boss
After interviews or networking events, drop a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role!
✨Apply Through Our Website
Don’t forget to check out our website for open positions! Applying directly through us not only streamlines the process but also shows your genuine interest in being part of Automat-it's innovative team.
We think you need these skills to ace Solutions Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Solutions Architect role. Highlight your experience with AWS and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about cloud solutions and how you can help Automat-it’s customers. Keep it engaging and personal – we love a good story!
Showcase Your Customer-Facing Experience: Since this role involves a lot of interaction with clients, make sure to highlight your customer-facing experience. Share examples of how you've successfully managed relationships and solved complex issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Automat-it
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge before the interview. Familiarise yourself with the latest services and features, especially those relevant to the role of a Solutions Architect. Being able to discuss how you've used AWS in past projects will show your expertise and confidence.
✨Understand the Company’s Needs
Research Automat-it and understand their mission, values, and the specific challenges they face in the cloud space. Tailor your answers to demonstrate how your skills can help them achieve their goals, particularly in providing post-sales support and enhancing customer satisfaction.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you've successfully resolved complex technical issues for customers. Be ready to discuss how you maintained relationships and identified pain points, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Soft Skills
Since the role involves engaging with C-level executives and managing multiple responsibilities, highlight your communication and interpersonal skills. Prepare to discuss how you've influenced stakeholders and navigated conflicts in the past, as these are key to succeeding in a customer-facing position.
