Senior Technical Account Manager in London

We\’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location – hybrid from London.

Responsibilities

Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction

Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities

Be in charge of a portfolio of local and EU-based customers

Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively

Advise customers on proper cloud environment usage

Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams

Monitor account metrics, including CSAT and financials

Frequent travels – locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter)

Requirements

5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer

Hands-on experience with an AWS environment

Relevant AWS certification(s)

Experience in customer-facing roles, preferably with startups

Demonstrated ability to engage and influence C-level executives on relevant technical items

Excellent written and verbal communication skills in English

Ability to multitask and manage multiple responsibilities concurrently

Strong organizational skills and attention to detail

Excellent interpersonal, critical thinking, and problem-solving skills

Benefits

Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)

International work environment

Referral program – enjoy cooperation with your colleagues and get a bonus

Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)

Wellbeing and professional coaching

English classes

Soft skills training

Country-specific benefits will be discussed during the hiring process.

Additional details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: IT Services and IT Consulting

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

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