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- Tasks: Provide technical support and build strong relationships with customers while solving complex issues.
- Company: Join Automat-it, a forward-thinking IT services company with a diverse and inclusive culture.
- Benefits: Enjoy professional training, social events, and wellbeing coaching to enhance your career.
- Why this job: Make an impact by helping clients optimise their cloud solutions and grow your skills.
- Qualifications: 5+ years in technical roles with AWS experience and excellent communication skills.
- Other info: Hybrid work model with opportunities for international travel and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from London.
Responsibilities
- Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction.
- Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities.
- Be in charge of a portfolio of local and EU-based customers.
- Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively.
- Advise customers on proper cloud environment usage.
- Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams.
- Monitor account metrics, including CSAT and financials.
- Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
Requirements
- 5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer.
- Hands-on experience with an AWS environment.
- Relevant AWS certification(s).
- Experience in customer-facing roles, preferably with startups.
- Demonstrated ability to engage and influence C-level executives on relevant technical items.
- Excellent written and verbal communication skills in English.
- Ability to multitask and manage multiple responsibilities concurrently.
- Strong organizational skills and attention to detail.
- Excellent interpersonal, critical thinking, and problem-solving skills.
Benefits
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.).
- International work environment.
- Referral program – enjoy cooperation with your colleagues and get a bonus.
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.).
- Wellbeing and professional coaching.
- English classes.
- Soft skills training.
Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
Account Solutions Architect in London employer: Automat-it
Contact Detail:
Automat-it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Solutions Architect in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and come up with examples that showcase your experience as a Technical Account Manager or Solutions Architect.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the position and to remind them of your key strengths.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at Automat-it!
We think you need these skills to ace Account Solutions Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Solutions Architect role. Highlight your experience with AWS and any relevant certifications, as well as your customer-facing skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves engaging with C-level executives, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to convey complex technical information effectively.
Highlight Problem-Solving Abilities: We love candidates who can think critically and solve problems! Share examples from your past experiences where you've successfully addressed client needs or resolved technical issues. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Automat-it
✨Know Your AWS Inside Out
Since the role requires hands-on experience with AWS, make sure you brush up on your knowledge of AWS services. Be prepared to discuss how you've used these services in past roles and how they can benefit Automat-it's customers.
✨Showcase Your Customer Relationship Skills
This position is all about maintaining excellent customer relationships. Think of specific examples where you've successfully managed client expectations or resolved issues. Highlight your interpersonal skills and how they’ve helped you engage with C-level executives.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice explaining complex technical concepts in simple terms, as you'll need to do this with clients. Use real-life examples to demonstrate your problem-solving abilities.
✨Demonstrate Your Multitasking Ability
With multiple responsibilities and a portfolio of clients, showcasing your ability to multitask is crucial. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with urgent client queries.
