Customer Success Manager

• Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.

• Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.

• Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.

• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectivesproactively engage with them to understand their evolving needs, challenges, and goals.

• Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.

• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.

• Maintain and develop strategic vendor relations with AWS.

• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

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• 3+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company

• 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure

• A proven, successful track record of generating revenue and closing business

• Experience working with or at startups/ISV companies

• In-depth experience with selling and supporting AWS services

• Demonstrated ability to engage and influence C-level executives

• Excellent written and verbal communication skills in English. Additional EU languages are an advantage.

• Excellent presentation and organizational skills

• Ability to work in a fast-paced environment

• Working experience with Salesforce or Hubspot – advantage

• AWS cloud certificated – advantage

• Knowledge or experience in FinOps – advantage