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- Tasks: Provide technical support and build strong relationships with customers in a hybrid role.
- Company: Join Automat-it, an innovative AWS Premier Partner driving tech solutions.
- Benefits: Enjoy professional training, international work culture, and fun company events.
- Why this job: Shape the future of tech while solving complex challenges for high-growth startups.
- Qualifications: 5+ years in tech roles, AWS experience, and excellent communication skills.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps, FinOps, and GenAI support that drives real results. We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We’re looking for an Account Solutions Architect to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from London.
Responsibilities- Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction.
- Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities.
- Be in charge of a portfolio of local and EU-based customers.
- Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively.
- Advise customers on proper cloud environment usage.
- Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams.
- Monitor account metrics, including CSAT and financials.
- Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
- 5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer.
- Hands-on experience with an AWS environment.
- Relevant AWS certification(s).
- Experience in customer-facing, preferably with startups.
- Demonstrated ability to engage and influence C-level executives on relevant technical items.
- Excellent written and verbal communication skills in English.
- Ability to multitask and manage multiple responsibilities concurrently.
- Strong organizational skills and attention to detail.
- Excellent interpersonal, critical thinking, and problem-solving skills.
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.).
- International work environment.
- Referral program – enjoy cooperation with your colleagues and get a bonus.
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.).
- English classes.
- Soft skills training.
Country-specific benefits will be discussed during the hiring process. Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
Account Solutions Architect employer: Automat-it UK LTD
Contact Detail:
Automat-it UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Solutions Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially important for roles like Account Solutions Architect where technical expertise and problem-solving are key. Let your work speak for itself!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to AWS and customer engagement. Role-play with a friend or use online resources to get comfortable discussing your experience and how you can add value to Automat-it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Automat-it. Let’s make it happen!
We think you need these skills to ace Account Solutions Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Solutions Architect role. Highlight your experience with AWS and any relevant certifications, as we want to see how you can bring value to our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Problem-Solving Abilities: We love candidates who can think critically and solve problems. Share examples in your application that showcase your ability to tackle complex technical issues and how you've helped customers in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Automat-it UK LTD
✨Know Your AWS Inside Out
As an Account Solutions Architect, you'll need to demonstrate your hands-on experience with AWS. Brush up on the latest AWS services and features, and be ready to discuss how you've used them in past roles. This will show your technical prowess and help you connect with the interviewers.
✨Showcase Your Customer Relationship Skills
Since this role involves maintaining long-term relationships with customers, prepare examples of how you've successfully managed client interactions in the past. Highlight any instances where you've identified pain points and provided effective solutions, as this will resonate well with the interviewers.
✨Prepare for C-Level Conversations
You'll likely engage with C-level executives, so practice articulating complex technical concepts in a way that's easy to understand. Think of scenarios where you've influenced decision-makers and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Skills
Problem-solving is key in this role. Prepare to discuss specific challenges you've faced in previous positions and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
