Manager, Patient Scheduling (UK and EU)

Overview

Job Title: Manager, Patient Scheduling (UK & Europe). Location: UK. Hours: Full time. Reports to: Senior Manager, Patient Scheduling. Department: Patient, Cell & Logistics Management.

About Autolus

Autolus is a biopharmaceutical company, advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. Autolus has a pipeline of product candidates in development for the treatment of haematological malignancies, solid tumours, and autoimmune diseases.

Role Summary

The Manager Patient Scheduling and Logistics will execute a strategy and deliver on goals which enable clinical study and commercial delivery. Responsibilities include executing the clinical study coordination and scheduling of patients and their cells (apheresis starting material and drug product) from treatment site to Autolus manufacturing. The role requires initiative and proactivity to work within established processes and across dynamic patient journeys, collaborating with treatment sites and internal Autolus functions to coordinate each patient visit and their CAR T-cells through the cell journey.

Responsibilities

• Execute Patient Scheduling and Logistics strategy to realize Autolus clinical and commercial goals.
• Cross-train to manage patient cell journeys in both clinical trial and commercial settings; develop expertise in tools and systems.
• Act as interface and lead between sites, clinical study team, case management, manufacturing, logistics and clinical operations to ensure smooth scheduling and coordination of patients and cells.
• Coordinate and/or manage patient scheduling and cell management tasks from:
• Patient consent and screening
• Confirming apheresis and subsequent dispatch to manufacturing
• Setting courier pick-ups and deliveries and pre-alerts
• Oversee courier milestones, address changes to plan, escalate accordingly
• Confirming successful product manufacturing and coordinating patient visits preparation prior to infusion
• CAR T-cell Drug Order form to clinical trial site and confirming receipt by clinical site
• Coordinating and overseeing final drug product (CAR T) to the treatment site and successful product infusion
• Identify and resolve issues or barriers impacting scheduling, logistics and coordination execution
• Maintain patient confidentiality and adhere to Data Protection requirements
• Use tools and communication with treatment sites to optimise patient recruitment and slot utilisation
• Assist peers in understanding and executing cell journey processes
• Communicate study requirements to clinical sites, ensuring adherence to the cell journey process
• Lead initiatives to refine the cell journey process, including screening/enrolment, patient scheduling and treatment process
• Execute to achieve performance metrics; analyse metrics to inform actions and management decisions
• Identify potential study issues/risks and implement appropriate solutions
• Collaborate with vendors and internal stakeholders to communicate timelines and ensure performance
• Act as a functional expert for the Cell Management Portal
• Ensure compliance with GxP and ICH GCP guidelines; maintain inspection readiness
• Participate in development, review and implementation of SOPs and processes
• Attend internal and external team meetings as scheduled; travel up to 25% of time

Qualifications & Skills

• Bachelors degree in nursing, natural sciences, supply chain, or related field
• Strong experience in healthcare operations and/or supply chain
• Experience in medical centers related to Bone Marrow Transplantation, Clinical Research, Apheresis, and Cell Therapy (preferred)
• Proficient in English; German or other European languages preferred
• Strong verbal and written communication; excellent analytical and problem-solving skills
• Excellent organization, planning and time management; ability to multi-task
• Strong attention to detail, data accuracy, leadership and collaboration skills
• Ability to work across multiple teams and functions; initiative and hands-on approach in a fast-paced environment
• Understanding of ICH GCP and GDP guidelines
• Advanced MS Office and project tools; experience with IT systems/portals in supply chain, procurement and courier management
• Experience with Oracle/ERP and multiple databases; ability to work in multicultural teams and understand biologic material transport

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

London, England, United Kingdom – reference: LNKD1_UKTJ