Manager, Patient Scheduling (UK and EU)

Overview

Job Title: Manager, Patient Scheduling (UK & Europe)

Reports to: Senior Manager, Patient Scheduling

Department: Patient, Cell & Logistics Management

About Autolus

Autolus is a biopharmaceutical company, advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. Using a broad suite of proprietary and modular T cell programming technologies, the company is engineering precisely targeted, controlled, and highly active T cell therapies designed to better recognize cancer cells, break down their defence mechanisms, and eliminate these cells. Autolus has a pipeline of product candidates in development for the treatment of haematological malignancies, solid tumours, and autoimmune diseases.

Why Autolus

Our team is passionate in the pursuit of excellence and in pushing the boundaries of cancer therapy and autoimmune diseases to deliver life-changing treatments to patients. Whilst working at Autolus you will enjoy a flexible, diverse, and dynamic working environment which actively promotes creativity, leadership and teamwork. In addition to this Autolus is proud to offer a competitive salary, and a performance-related bonus as well as a comprehensive benefits package.

Our Promise

Autolus is developing complex, breakthrough therapies for a globally diverse market and equally recognizes that diversity amongst our people is critical to our mission. As we draw on our differences, what weve experienced, and how we work, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Summary

The Manager Patient Scheduling and Logistics will execute a strategy and deliver on goals which enable clinical study and commercial delivery. Responsibilities include executing the clinical study coordination and scheduling of patients and their cells, (apheresis starting material and drug product), from treatment site to Autolus manufacturing. Success in this role will require considerable initiative and proactivity to work within established processes and across dynamic patient journeys. Meeting these responsibilities will require close collaboration between the post holder treatment sites and internal Autolus functions including Manufacturing, Supply Chain, Quality, Clinical, Logistics, Commercial Operations and Medical to ensure that each patient visit and their CAR T-cells are coordinated seamlessly and effectively through their cell journey.

The Manager Patient Scheduling and Logistics will collaborate with department members and key stakeholders to achieve objectives in addition to function as part of the Patient, Cell and Logistics Management (PCLM) team within Product Delivery and Operations.

Key Responsibilities

• Execute Patient Scheduling and Logistics strategy to realize Autolus clinical and commercial goals.
• Cross-train to manage patient cell journeys in both the clinical trial and commercial settings, developing expertise in the tools and systems employed.
• Act as the interface and lead between sites, clinical study team, case management, manufacturing, logistics and clinical operations to ensure smooth scheduling and coordination of both patients and cells.
• Coordinate and or manage patient scheduling and cell management tasks from:
• Patient consent and screening
• Confirming apheresis and subsequent dispatch to manufacturing
• Setting Courier pick-ups and deliveries as well as pre-alerts
• Oversee courier milestones, address changes to plan, escalate accordingly
• Confirming to treatment site successful product manufacturing & coordinating patient visits preparation prior to infusion (chemotherapy conditioning)
• CAR T-cell Drug Order form to clinical trial site & confirming receipt by clinical site
• Coordinating and overseeing of the final drug product (CAR T) to the treatment site and successful product infusion to the patient
• Identify and resolve issues or barriers which impact scheduling, logistics and coordination execution.
• Maintains patient confidentiality and adheres to all relevant Data Protection requirements.
• Use relevant tools and communication with treatment sites to optimize patient recruitment and slot utilization.
• Assist peers and colleagues in understanding, supporting and executing cell journey processes.
• Communicate study requirements to the clinical sites, while ensuring adherence to the cell journey process.
• Lead initiatives which continuously refine and improve the cell journey process including the screening/enrolment of trial patients, patient scheduling and treatment process.
• Executes to achieve performance metrics and reach goals. Analyze metrics to make decisions, take action, inform management etc.
• Proactively identifies potential study issues/risks and recommends/implements solutions.
• Work with multiple internal and external stakeholders, including vendors, to communicate detailed timelines and ensure performance expectations are met.
• Act as a functional expert for the Cell Management Portal.
• Ensure compliance to GxP including ICH GCP guidelines and regulations across the treatment sites and ensures Inspection Readiness at all times.
• Participate and or lead the development, review and implementation of departmental SOPs and processes.
• Attend internal and external team meetings, as scheduled and necessary.
• Travel up to 25% of working time

Demonstrated Skills And Competencies

Experience

• Breadth of experience in clinical/commercial/healthcare logistics, supply chain or customer service experience (E).
• Experience in collaborating with stakeholders to achieve results (E).
• Bone Marrow Transplantation, Clinical Research, Medical Liaison, Apheresis and Cell Therapy Medical Centers (P).

Qualifications

• Bachelors degree in nursing, natural sciences, supply chain or related field (E).
• Strong experience in healthcare operations and/or supply chain (E)

Skills/Specialist Knowledge

• Proficient in English and preferably, German or other European languages (E).
• Clear and concise verbal and written communication (E).
• Adept analytical, problem solving and decision-making skills (E).
• Strong organization, planning and time management skills with the ability to multi-task and prioritize (E).
• Strong attention to detail and rigorous data accuracy (E).
• Strong leadership, people collaboration and motivation skills (E).
• Diligent, reliable and willing to ask for help from others (E).
• Strong interpersonal and relationship building. Conflict and issue management (E).
• Follows procedures and understands their role in operating a high-quality process (E).
• Proven track record of high performance (E).
• Ability to successfully work and collaborate across multiple teams and functions (E).
• Demonstrates initiative and willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment (E).
• Comfortable in a fast-paced small company environment with minimal direction and able to adjust workload based upon changing priorities (E).
• Self-motivated, detail-oriented, and willing to accept temporary responsibilities outside of initial job description (E).
• Strong understanding of current ICH GCP and GDP guidelines (E).
• Excellent MS PowerPoint, Word, Excel and Project skills (E).
• Experience of using complex IT systems or IT portals in the fields of supply chain management, customer service and procurement (P).
• Ability to work with multiple database and electronic systems - experience with Oracle/ERP, courier, and material ordering portals (P).
• Experience working in multicultural and cross functional teams (P).
• Working knowledge of biologic material transport (P).