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- Tasks: Manage and support our Learning Management System for seamless employee training access.
- Company: Join Autolus Therapeutics, a diverse employer committed to the LGBTQ+ community.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team ensuring compliance and effective learning in the pharmaceutical industry.
- Qualifications: 2-3 years of LMS experience, preferably in pharma; strong attention to detail required.
- Other info: Remote work options available; perfect for tech-savvy problem solvers!
The predicted salary is between 36000 - 60000 £ per year.
This job is with Autolus Therapeutics, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are looking for a highly organized and detail-oriented Learning Management System (LMS) Support Administrator to join our team in the pharmaceutical industry. This role will be responsible for the administration, troubleshooting, and ongoing support of our LMS to ensure that employees across various departments have seamless access to training materials and resources. As a key part of the Training team, you will ensure that all training records are meticulously maintained as per GxP regulations.
Key Responsibilities
- LMS Administration
- Act as the primary administrator for the Learning Management System (LMS), ensuring smooth operation, maintenance, and troubleshooting on a daily basis.
- Manage user accounts (e.g. creation, role assignments, obsoletion), training assignments, course enrolments, and reporting.
- Ensure that users (employees, managers, and trainers) can easily access and complete required training programs on the LMS.
- Provide responsive, effective, and timely technical support to users experiencing issues with the LMS, such as login problems, course access issues, and content-related challenges.
- Troubleshoot technical issues and work with IT teams to resolve system errors or updates.
- Collaborate with instructional designers and subject matter experts to upload, update, and maintain training content, including e-learning modules, compliance courses, and certifications.
- Ensure that all materials are correctly formatted and accessible to end-users.
- Maintain curriculum content.
- Ensure that compliance-related courses, certifications, and training sessions are available and properly documented within the LMS.
- Provide support for managing and tracking mandatory regulatory training (e.g., GxP, FDA regulations) in alignment with company standards.
- Generate and analyze reports on training completion rates, certification status, and other LMS metrics to ensure compliance and effectiveness of learning initiatives.
- Communicate training deadlines, compliance requirements, and system updates clearly to employees and management.
- Work closely with the LMS vendor or IT department to maintain system functionality, apply updates, and resolve any technical issues.
- Ensure the LMS is up to date and integrates effectively with other corporate systems.
Demonstrated skills and competencies
- Essential (E)
- Minimum of 2-3 years of experience supporting or administering an LMS, ideally within the pharmaceutical or healthcare industry.
- Experience with learning management systems such as MasterControl, ComplianceWire, Cornerstone, or similar platforms.
- Familiarity with compliance training and regulatory standards within the pharmaceutical industry (e.g., GxP, FDA, MHRA, ICH Q7/Q10).
- Proficient in using Excel for data analysis and reporting.
- Experience with creating and managing user accounts, assigning roles, and tracking training progress within a regulated system.
- Strong attention to detail and meticulous with tasks assigned with a focus on accuracy and data integrity.
- Excellent communication skills with the ability to assist users of varying technical proficiency.
- Strong problem-solving skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation, with a focus on supporting learners and employees.
- Understanding of e-learning development, digital learning solutions, and training analytics.
- Education: Bachelor Degree in Information Technology, Business Administration, Educational Technology, Life Sciences, or a related field (or equivalent work experience).
Learning Management System (LMS) Support Administrator employer: Autolus Therapeutics
Contact Detail:
Autolus Therapeutics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Management System (LMS) Support Administrator
✨Tip Number 1
Familiarise yourself with the specific LMS platforms mentioned in the job description, such as MasterControl or ComplianceWire. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your understanding of GxP and FDA regulations, as compliance is a key aspect of this role. Being able to discuss how these regulations impact LMS administration will demonstrate your readiness for the position.
✨Tip Number 3
Prepare examples of how you've provided technical support in previous roles. Highlighting your problem-solving skills and customer service orientation will show that you're capable of assisting users effectively.
✨Tip Number 4
Network with professionals in the pharmaceutical industry, especially those who work with LMS. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Learning Management System (LMS) Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning Management Systems (LMS) and any specific platforms you've worked with. Emphasise your attention to detail and problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the LMS Support Administrator position at Autolus Therapeutics. Mention your familiarity with compliance training and regulatory standards, and how your background aligns with their needs.
Showcase Technical Skills: Clearly outline your technical skills, especially your proficiency in Excel for data analysis and reporting. If you have experience with troubleshooting or managing user accounts in an LMS, make sure to include that as well.
Highlight Communication Abilities: Since the role requires excellent communication skills, provide examples of how you've effectively assisted users with varying levels of technical proficiency in the past. This will demonstrate your customer service orientation.
How to prepare for a job interview at Autolus Therapeutics
✨Know Your LMS Inside Out
Make sure you have a solid understanding of various Learning Management Systems, especially those mentioned in the job description. Familiarise yourself with their functionalities, user management, and troubleshooting processes to demonstrate your expertise during the interview.
✨Highlight Your Compliance Knowledge
Since this role involves compliance training and regulatory standards, be prepared to discuss your experience with GxP, FDA regulations, or similar frameworks. Share specific examples of how you've ensured compliance in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved technical issues or improved LMS functionality. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Emphasise Communication and Customer Service
As you'll be providing support to users with varying technical skills, it's crucial to demonstrate your communication skills. Be ready to share examples of how you've effectively assisted users in the past and how you ensure a positive customer service experience.
