Patient Scheduling & Logistics Manager in London

Reports to: Senior Manager, Patient Scheduling

Department: Patient, Cell & Logistics Management

Hours: Full time

Location: UK

About Autolus

Autolus is a biopharmaceutical company, advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. Using a broad suite of proprietary and modular T cell programming technologies, the company is engineering precisely targeted, controlled, and highly active T cell therapies designed to better recognize cancer cells, break down their defence mechanisms, and eliminate these cells. Autolus has a pipeline of product candidates in development for the treatment of haematological malignancies, solid tumours, and autoimmune diseases.

Why Autolus

Our team is passionate in the pursuit of excellence and in pushing the boundaries of cancer therapy and autoimmune diseases to deliver life-changing treatments to patients. While working at Autolus you will enjoy a flexible, diverse, and dynamic working environment which actively promotes creativity, leadership, and teamwork. In addition to this Autolus is proud to offer a competitive salary, performance-related bonus as well as private medical insurance, life insurance, and pension.

Our Promise

Autolus is developing complex, breakthrough therapies for a globally diverse market and equally recognizes that diversity amongst our people is critical to our mission. As we draw on our differences, what we’ve experienced, and how we work, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Summary

The Manager Patient Scheduling and Logistics will execute a strategy and deliver goals which enable clinical study and commercial delivery. Responsibilities include executing the clinical study coordination and scheduling of patients and their cells, (apheresis starting material and drug product), from treatment site to Autolus manufacturing. Success in this role will require considerable initiative, proactive planning, real-time problem-solving, and a focus on exceptional customer service to ensure smooth operations and agility in maintaining dynamic patient journeys. Meeting these responsibilities will require close collaboration between authorized treatment centers and internal Autolus functions including Manufacturing, Supply Chain, Quality, Clinical, Commercial Operations and Medical to ensure that each patient visit and their CAR T-cells are coordinated seamlessly and effectively through their cell journey.

The Manager Patient Scheduling and Logistics will collaborate with department members and key stakeholders to achieve objectives in addition to function as part of the Patient, Cell and Logistics Management (PCLM) team within US Commercial Operations.

• Execute Patient Scheduling and Logistics strategy to realize Autolus clinical and commercial goals.
• Manage patient cell journeys in both the clinical trial and commercial settings, developing expertise in the tools and systems employed.
• Act as the interface and process management lead between cross-functional teams, including commercial and clinical teams, authorized treatment centers, case management, manufacturing, cell journey operations, and clinical operations to ensure smooth scheduling and coordination of both patients and cells.
• Coordinate and or manage patient scheduling and cell management tasks from vein-to-vein:

• Handle patient registration, consent, and screening
• Trigger or organize logistics plans, monitor progress, and escalate as needed.
• Communicate manufacturing progress with treatment centers.
• Oversee the final drug product (CAR T) to the treatment site and successful product infusion to the patient
• Identify and resolve issues or barriers which impact scheduling and cell journey operations execution.
• Communicate operational study requirements and manufacturing slot availability to the clinical sites, in line with the cell journey process.
• Lead internal projects or act as Subject Matter Expert in cross-functional teams to drive continuous improvement within our department.
• Work with multiple internal and external stakeholders, including vendors, to communicate detailed timelines and ensure performance expectations are met.
• Act as a functional expert for the cell orchestration platform, providing real-time support for the scheduling portal and managing incoming requests and issues.
• Deliver exceptional customer service in every interaction, whether via phone or written communication.
• Ensure compliance with GxP, maintain patient confidentiality, and adhere to Data Protection requirements.
• Participate and or lead the development, review and implementation of departmental SOPs and processes.
• Attend internal and external team meetings, as scheduled and necessary.
• Provide daily telephone and email contact centre support to live operations.
• Share a rotating on-call schedule with the team after-hours on weeknights and weekends to support live operations.
• Required to work on select national holidays to support operations, with an alternative day off to be arranged with management.
• Travel up to 10% of working time to EU and US sites.

E – Essential

P – Preferred

Experience

• Breadth of experience in clinical/commercial/healthcare logistics, supply chain or customer service experience (E).
• Experience in collaborating with stakeholders to achieve results (E).
• Experience working in Patient Scheduling and Logistics or CAR-T (P).

Qualifications

• Bachelor’s degree in natural sciences, supply chain, operations management, business, APICS, PMP, related field or equivalent experience (P).
• Desired 3 years of managerial experience in healthcare operations or supply chain. (P)

Skills/Specialist knowledge

• Clear and concise verbal and written communication (E).
• Adept analytical, problem solving and decision-making skills (E).
• Strong organization, planning and time management skills with the ability to multi-task and prioritize (E).
• Strong attention to detail and rigorous data accuracy (E).
• Strong leadership, people collaboration and motivation skills (E).
• Diligent, reliable and willing to ask for help from others (E).
• Strong interpersonal and relationship building. Conflict and issue management (E).
• Follows procedures and understands their role in operating a high-quality process (E).
• Proven track record of high performance (E).
• Ability to successfully work and collaborate across multiple teams and functions (E).
• Demonstrates initiative and willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment (E).
• Proficient in English (E).
• Self-motivated, detail-oriented, and willing to accept temporary responsibilities outside of initial job description (E).
• Experience working in a GxP environment (E).
• Excellent MS PowerPoint, Word, Excel, Sharepoint, and Outlook skills (E).
• Experience using complex IT systems or IT portals in the fields of supply chain management, customer service and procurement (P).
• Ability to work with multiple database and electronic systems - experience with Oracle/ERP, courier, Salesforce CRM, cell orchestration platforms, and material ordering portals (P).
• Experience working in multicultural and cross functional teams (P).
• Comprehension in apheresis and drug product shipping requirements (P).

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