Global Internal Communications Specialist

At Avolta (SIX: AVOL), our people are at the driving force behind our success.

With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Avolta is the world’s leading travel experience player.

With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents.

Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realise their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.

PURPOSE OF THE ROLE

The Global Internal Communications Specialist is responsible for supporting the development, coordination, and delivery of clear, engaging, and consistent internal communications across Avolta’s global organization.

This role sits within the Global Internal Communications function and works closely with Global HR, Leadership, People Technology, and regional communications teams.

The role combines content coordination, channel management, analytics, and project support responsibilities.

It ensures the effective use of Avolta’s internal communication channels, including Brevo, Bee Keeper, Flipping Book, and Success Factors.

The role provides critical insight into communication effectiveness to improve employee engagement and alignment.

The position holder reports to the Global Head of Internal Communications, Culture & Engagement and is based at our office in Bedfont Lakes, UK or Madrid, Spain.

RESPONSIBILITIES

• Internal Communication Channels & Platform Management
• Provides operational and administrative support for global internal communication channels (e. g. intranet, employee apps, email platforms, collaboration tools).
• Manages content scheduling, publishing, and basic configuration across internal channels to ensure timely and accurate delivery of communications.
• Collaborates with People Technology, IT, and regional teams to ensure platforms are effectively used, user access is maintained, and data flows are aligned.
• Supports governance of internal communication platforms, including documentation, guidelines, and coordination with regional content owners.

Content Coordination & Managing Support

• Supports the creation, and coordination of global internal communications, including leadership messages, change communications, campaigns, and announcements.
• Ensures consistency of tone, branding, and key messages across regions and functions.
• Coordinates approval workflows, content calendars, and stakeholder inputs to ensure smooth delivery of communications.
• Data Analytics & Reporting
• Tracks and analyzes internal communication metrics (e. g. reach, engagement, open rates, readership) across channels.
• Develops and maintains dashboards and reports to provide insights into communication effectiveness.
• Translates data into clear, actionable insights and recommendations to improve engagement and message impact.
• Supports reporting on global ESG-related communication initiatives, ensuring alignment with organizational sustainability goals.
• Project Coordination and Ad-Hoc Support
• Supports the delivery of global internal communication projects, including channel enhancements, new platform rollouts, and global campaigns.
• Assists with project planning, timelines, task coordination, and documentation.
• Provides ad-hoc communication and coordination support for global initiatives, change programs, and leadership priorities
• WHAT WE ARE LOOKING FOR
• At least 2-3 years of experience in internal communications, corporate communications, or related role, preferably within a global or matrixed organization.
• Experience managing internal communication channels and platforms (e. g. intranet, employee apps (e. g. Bee Keeper), email (e. g. Outlook, Brevo) or collaboration tools).
• Strong analytical skills with experience using data and engagement metrics to evaluate communication effectiveness.
• Advanced proficiency in Microsoft Excel and experience with reporting or data visualization tools (e. g. Power BI) is an advantage.
• Excellent written and verbal communication skills, with the ability to adapt messaging for diverse audiences and cultures.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines.
• Proven attention to detail and strong problem-solving skills.
• Experience using digital and AI tools to support content creation, analysis, and work efficiency.
• A global mindset with the ability to collaborate effectively across cultures, languages, and geographies.
• Languages required: Native English speaker
• Bachelor’s degree in Communications, Marketing, Journalism, Business, or a related field.

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We look forward to connecting with you soon!