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- Tasks: Provide top-notch customer service in Welsh and English while managing data and reports.
- Company: Join a leading professional services organisation with a vibrant team culture.
- Benefits: Up to £30,000 salary, flexible hours, hybrid working, and potential for permanent role.
- Why this job: Make a real difference in customer service while enjoying a great work-life balance.
- Qualifications: Fluent Welsh speaker with strong admin skills and a proactive attitude.
- Other info: Exciting opportunity for career growth in a respected organisation.
Autograph Recruitment is partnering with a leading professional services organisation to recruit a fluent Welsh-speaking Customer Service Administrator to join their dynamic team. This is an excellent opportunity for someone who enjoys delivering high-quality customer service while supporting a busy professional environment. The role offers flexible working hours alongside a hybrid working model, supporting a great work-life balance.
Key Responsibilities:
- Providing professional telephone support in Welsh and English
- Delivering efficient administrative and client support
- Processing reports and managing data accurately
- Supporting internal teams with proactive organisation and coordination
About You:
- Fluent Welsh speaker (essential)
- Strong administrative and organisational skills
- Confident working independently as well as part of a collaborative team
- Proactive, reliable, and client-focused in your approach
This role offers genuine potential to become permanent for the right candidate.
If you are looking for your next career move within a respected organisation, we would love to hear from you. Click Apply to be considered, or contact Holly Williams for more information.
Customer Service Administrator employer: Autograph Recruitment
Contact Detail:
Autograph Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice your Welsh! Since this role requires fluency, brush up on your language skills to ensure you can communicate effectively with clients and colleagues during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and gives you a chance to find out more about the team and the work culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires fluent Welsh, make sure to highlight your language skills right at the top of your application. We want to see how you can bring that bilingual flair to our customer service!
Tailor Your Experience: When you're writing about your previous roles, focus on experiences that showcase your administrative and organisational skills. We love seeing how you've supported teams and managed data in a busy environment.
Be Proactive in Your Approach: In your application, share examples of how you've taken initiative in past roles. We’re looking for someone who’s not just reactive but can anticipate needs and support their team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Autograph Recruitment
✨Brush Up on Your Welsh
Since this role requires fluent Welsh, make sure you practice speaking and writing in Welsh before the interview. You might be asked to demonstrate your language skills, so being prepared will show your commitment and confidence.
✨Know the Company Inside Out
Research the professional services organisation you're interviewing with. Understand their values, mission, and recent projects. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Admin Skills
Be ready to discuss your administrative experience in detail. Think of specific examples where you've successfully managed data or supported a team. Highlighting your organisational skills will reassure them that you can handle the demands of the role.
✨Demonstrate Your Client-Focused Approach
Prepare to share instances where you've gone above and beyond for clients. Whether it's resolving an issue or providing exceptional service, showcasing your proactive and client-focused mindset will resonate well with the interviewers.
