At a Glance
- Tasks: Create memorable dining experiences while serving guests and maintaining high standards.
- Company: Join a luxury hotel brand known for its exceptional service and inclusive culture.
- Benefits: Enjoy competitive pay, 28 days holiday, gym access, and discounts on travel and dining.
- Other info: Comprehensive training and development opportunities with awards and recognition celebrations.
- Why this job: Be part of a dynamic team shaping the future of luxury hospitality.
- Qualifications: 1 year experience in hospitality, great communication skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.
Responsibilities- Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
- Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
- Proactively learning new menu items, beverage items and changes in service standards.
- Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
- Reporting maintenance issues immediately to appropriate personnel.
- Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
- Carrying out other duties that may be required by the F&B Management team.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Detail-oriented with a passion for delivering excellence in customer service.
- Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
- L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Waiter/ess - The Hansom employer: Autograph Collection
At The Hansom, located in the vibrant heart of London, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a commitment to personal development, competitive benefits including 28 days of holiday, complimentary gym access, and a comprehensive training programme, we foster a supportive and inclusive work culture where every employee can thrive. Join us to be part of a dynamic team dedicated to delivering memorable experiences in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/ess - The Hansom
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Autograph Collection
Don't be shy about reaching out to Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/ess - The Hansom
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
