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- Tasks: Create a welcoming atmosphere and manage spa reservations for an exceptional guest experience.
- Company: St Pancras London, a luxurious five-star hotel with a rich history.
- Benefits: 28 days holiday, gym access, free meals, and discounts across 130 countries.
- Other info: Opportunities for personal development and a supportive, inclusive work culture.
- Why this job: Join a dynamic team in luxury hospitality and make a real impact on guests' experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London. St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross.
What is in it for you:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Position summary:
As a Spa Receptionist at St. Pancras London, you are the first point of contact for all spa guests, creating a warm and welcoming atmosphere from the moment they arrive. You are responsible for managing spa reservations, coordinating guest schedules, and ensuring smooth front-of-house operations with efficiency and professionalism. With strong communication skills and a guest-centric approach, you provide accurate information on treatments, products, and facilities while promoting spa services and retail offerings. You maintain a polished reception area, uphold brand standards, and assist with administrative tasks to support the overall success of the spa team.
Responsibilities:
- Support the Spa Manager in overseeing daily operations to ensure a smooth and elevated guest experience.
- Provide a warm, professional, and welcoming first impression for all guests entering the spa.
- Manage spa reservations efficiently, including bookings, cancellations, and daily scheduling to ensure optimal therapist and treatment room utilisation.
- Actively promote and sell spa memberships, packages, and special offers to drive revenue and client retention.
- Handle guest inquiries via phone, email, and in person, providing detailed information about treatments, facilities, and retail products.
- Promote retail products and treatment enhancements to support sales and maximise the guest experience.
- Collaborate closely with therapists and spa leadership to ensure a smooth flow of appointments and adherence to daily schedules.
- Keep the reception area and retail displays clean, organised, and aligned with brand presentation standards.
- Process payment types for spa services and retail sales such as room charges, cash, checks, debit, credit and gift vouchers.
- Process adjustments including discounts, voids, refunds, paid outs, and miscellaneous charges in compliance with accounting policies.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
Spa Receptionist employer: Autograph Collection
Contact Detail:
Autograph Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the hotel and spa inside out! Familiarise yourself with their services, treatments, and unique offerings. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Spa Receptionist, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down how you’d greet guests and handle inquiries like a pro.
✨Tip Number 3
Dress to impress! Make sure you look polished and professional for your interview. A smart appearance shows that you respect the brand and understand the luxury environment they operate in.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the spa industry shine through in your application. We want to see how your passion aligns with our commitment to providing an exceptional guest experience at St Pancras London.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Spa Receptionist role. We love seeing how your background can contribute to our team, so don’t hold back on showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our spa. Share specific examples of your customer service skills and how you’ve created welcoming environments in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Autograph Collection
✨Know the Spa Inside Out
Before your interview, make sure you research St Pancras London and its spa offerings. Familiarise yourself with the treatments, products, and services available. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Spa Receptionist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common guest interactions with a friend to prepare for potential questions about handling inquiries or promoting services.
✨Demonstrate a Guest-Centric Approach
During the interview, highlight your previous experiences where you provided exceptional customer service. Share specific examples of how you went above and beyond to ensure a positive experience for guests, as this aligns perfectly with the hotel's commitment to luxury hospitality.
✨Dress the Part
First impressions matter, especially in a five-star environment. Dress professionally and ensure your appearance is polished. This not only reflects your understanding of the brand's standards but also sets the tone for the welcoming atmosphere you’ll create as a Spa Receptionist.