At a Glance
- Tasks: Oversee reservations, ensure exceptional booking experiences, and maximise revenue opportunities.
- Company: Join a luxury hotel brand known for unique and memorable guest experiences.
- Benefits: 28 days holiday, gym access, discounts, and comprehensive training programmes.
- Other info: Opportunities for career growth and recognition in a supportive team culture.
- Why this job: Be part of a dynamic team creating seamless guest experiences in a vibrant environment.
- Qualifications: Experience in a 5-star or luxury hotel with strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
- Additional Information
- Job Number 26095201
- Job Category Reservations
- Location Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP
- Schedule Full Time
- Located Remotely? N
- Position Type Non-Management
- Position Summary – Senior Reservations Executive
As a Senior Reservations Executive, you will play a key role in supporting and overseeing the day-to-day operations of the Reservations Department, ensuring an exceptional booking experience and maximising revenue opportunities.
You will be responsible for handling complex reservations, maintaining accurate booking records, supporting the reservations team, and delivering outstanding customer service in line with brand standards.
This role is ideal for an experienced hospitality professional with strong organisational and communication skills, a commercial mindset, and a passion for creating seamless guest experiences while contributing to departmental performance and operational excellence.
Key Responsibilities
- Oversee daily reservations operations and ensure all bookings are processed accurately and efficiently.
- Handle individual, corporate, and group reservations, ensuring all guest requirements are recorded and communicated effectively.
- Support the Reservations Manager in achieving occupancy, ADR, and revenue targets through effective inventory management and upselling techniques.
- Maintain a thorough understanding of room categories, rates, packages, promotions, and hotel facilities to maximise sales opportunities.
- Ensure all reservation enquiries are handled professionally, promptly, and in accordance with brand standards.
- Monitor reservation systems to maintain accurate availability, rates, and booking data.
- Assist with forecasting, reporting, and analysing reservation trends to support business decisions.
- Build and maintain strong relationships with guests, travel agents, corporate clients, and internal stakeholders.
- Resolve booking discrepancies, guest concerns, and reservation-related issues in a timely and professional manner.
- Support the training, coaching, and development of Reservations Executives and new team members.
- Ensure compliance with data protection, financial procedures, and company policies.
- Maintain accurate records, reports, and correspondence within all reservation systems.
- Work closely with Front Office, Sales, Revenue, and Events teams to ensure seamless guest experiences and operational efficiency.
- Lead by example, demonstrating exceptional customer service, attention to detail, and a commitment to delivering memorable guest experiences.
Contribute to a positive team culture that reflects the hotel's values and service excellence standards.
- What is in it for you
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefit
Qualifications
- Experience in a 5‑star or luxury hotel
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Senior Reservation Executive employer: Autograph Collection
At Autograph Collection in London, we pride ourselves on being an exceptional employer that values culinary talent and fosters a collaborative work environment. Our team enjoys generous benefits such as 28 days of holiday and a pension scheme, alongside ample opportunities for professional growth and development in a luxury hotel setting. Join us to be part of a dynamic kitchen where your contributions directly enhance guest satisfaction and culinary excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Reservation Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Autograph Collection
Don't be shy about reaching out to Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Reservation Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
